At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.

With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

We are looking for a dynamic, organized self-starter to join our Flex Change Management team as a Sr. Program Manager. The role will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives.

Job responsibilities include:
- Change Management Lead to drive highly complex customer impacting change

- Drive program objectives – define business requirements, translate requirements into project plans, manage implementation activities across large group of stakeholders, develop and execute rollout plans and ongoing support.
- Scale services and tools – design processes that scale with the business’ growth in volume, complexity, and geographic dispersion.
- Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make trade offs and propose corrective actions to keep initiatives moving forward

- Collaborate and build relationships with cross functional teams to ensure seamless execution and process excellence

- Proactively identify areas for process improvement and automation, identify gaps, conduct root-cause analysis, and drive solutions

- Define, track and communicate appropriate performance measurements to stakeholders, status reporting to leadership, create reports and metrics to facilitate analyses driving data-driven decision making

- Relentlessly advocate for DPs and strive to simplify and improve their experience and that of their drivers


Key job responsibilities
Orchestrates comprehensive change management or process strategies, engaging stakeholders through clear communications and coaching, while monitoring progress, managing risks, tracking success metrics, and leveraging learnings to drive continuous improvement throughout the change management lifecycle.