Are you excited by invention and innovation? Do you thrive in collaborating with both internal and external stakeholders to deliver results? A part of Heavy, Bulky and Services (HBS), Amazon’s Home Services (AHS) mission is to provide in-home services which will improve the customer experience and improve customer trust when purchasing a high consideration product on Amazon. We are looking for an experienced Program Manager to work directly with our vendor, seller and fulfillment partners to build and scale new service opportunities for customers. This role will focus on leading strategic initiatives with Hardlines NA Stores across the US marketplace – this role will also look for ways to replicate specific solutions from other WW HBS partners where commonality will support scale and speed.
The Sr. Program Manager role will challenge you to innovate in a growing Amazon business, and lead transformative changes with partners, with the ability to make rapid data driven decisions and invent on behalf of the Business and Customers. In this role, you will work cross functionally with members from variable teams including AMXL operations; Customer Services; NA Hardlines Vendor Managers; AMXL Services; Direct Fulfillment; Finance and others to deploy solutions at scale.

Key job responsibilities
The ideal candidate has an obsession for customers and strong ownership and interest to innovate; must have proven analytical capabilities ((including ability to deep dive, root cause and permanently eliminate hazards and risks) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The ideal candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.

A day in the life
The Sr. Program Manager role will be the face of services to internal stakeholders and own the business KPIs that attached to those teams. They will work on a daily basis with product and retail/seller partners to identify defects across the services catalog and build resolutions. This role require knowledge within SQL to mine data for BRs as well as knowledge of other Amazon systems (retail assistant). Balancing the daily communication with partners will run in parallel to launching new service products and new fulfillment methods across the US.