Description This position is based in New York and may require occasional travel. Company Overview: At Amazon, we're working to be the most customer-centric company on earth. Our Delivery Service Partner (DSP) program is crucial to achieving this goal by ensuring reliable, high-quality delivery capacity. We're seeking a Senior Program Manager to join our DSP Profitability team, driving strategic initiatives that enhance both DSP profitability and Amazon's cost efficiency. What We Do: The DSP Profitability team serves as a center of excellence, operating at the intersection of all DSP-related functions. We: • Drive sustainable DSP profitability while reducing Amazon's cost per package • Manage 24+ profit levers across tactical, structural, and strategic initiatives • Develop and implement mechanisms to track program effectiveness • Partner with multiple stakeholders including Operations, Fleet, Finance, and Product teams • Conduct quarterly financial reviews and ongoing performance analysis • Lead strategic cost reduction initiatives across fleet, labor, and operational dimensions Key job responsibilities 1. Program Management • Own end-to-end profitability initiatives from ideation to implementation • Develop and maintain program mechanisms to track implementation effectiveness • Lead quarterly financial reviews and substantiation processes • Partner with cross-functional teams to drive cost optimization initiatives 2. Analytics & Strategy • Conduct comprehensive data analysis combining financial metrics with operational performance • Develop predictive analytics models for 12-36 month profit forecasting • Identify and quantify cost reduction opportunities • Create and maintain profitability dashboards and reporting mechanisms 3. Stakeholder Management • Partner with multiple teams including Operations, Fleet, Finance, and Product • Present to senior leadership on program updates and strategic initiatives • Drive alignment across various stakeholder groups • Manage relationships with DSP partners About the team • Morning: Review daily performance metrics, attend operational meetings, analyze profitability trends • Mid-day: Lead program reviews, collaborate with cross-functional teams, develop strategic initiatives • Afternoon: Create executive presentations, conduct financial analysis, manage stakeholder relationships • Regular activities include: Quarterly business reviews, financial analysis, stakeholder management, process improvement initiatives, and strategic planning sessions Basic Qualifications - 7+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field Preferred Qualifications - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.