**Job Overview** Under close guidance or supervision, responsible for the coordination of inbound receipt, conversion, or shipment of media. **Essential Functions** + Guides the daily activity of junior-level production analysts to meet productivity and quality targets of the assigned area. + Trains junior personnel in the processes and procedures of the specific area. + Performs quality checks of materials produced on a regular basis. + Communicates issues through the problem management system. + Communicates actively with other departments to inform of status or to resolve problems. + Reviews and revises standard operating procedures for assigned area as necessary. + Acts as subject matter expert in the assigned area’s tools and procedures and trains junior analysts on those tools and procedures. **Qualifications** + Bachelor’s degree in Information Technology or has a medical background (i.e. Nurse or Pharmacist) + Proficient in Microsoft applications (i.e. Excel, Word, Access, PowerPoint, etc.) + Demonstrate strong problem solving and business analytical skills + Knowledgeable in SQL simple to complex queries + Willing to work mid-shift + Ability to process large amounts of data to isolate issue in question. + Demonstrate strong understanding of complex concepts and processes. + Excellent written and oral communication skills. + Ability to communicate effectively with various levels of the organization. + Experience using mainframe tools such Access, and SQL is a plus but not necessary. + Willing to work mid-shift IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled