We are seeking an experienced Senior Product Manager - Technical to lead the technology roadmap for OTS Supply Chain, which manages the full lifecycle of technology assets for thousands of global Amazon locations. This role will drive the strategic vision and execution of our multi-year technology transformation initiative, overseeing the development and implementation of AI-powered automation, digital process agents, and integrated supply chain systems that fulfill technology equipment (network infrastructure and end-user devices) for Amazon Worldwide Operations.

The successful candidate will be responsible for a portfolio of major strategic initiatives focused on improving operational efficiency, reducing manual effort, and enhancing delivery performance across our global supply chain operation. This role requires deep technical expertise, strong program management skills, and the ability to drive complex, cross-functional initiatives that span multiple regions and business units.

Key job responsibilities
Strategic Leadership & Roadmap Execution
- Own and drive the multi-year technology roadmap for OTS Supply Chain, defining product vision and strategy for technology fulfillment automation services
- Partner with engineering, operations, and business stakeholders to prioritize technology investments and balance short-term wins with long-term architectural goals
Program Delivery
- Lead development and implementation of five major strategic initiatives: Automated Demand Program Management System, Technology Fulfillment Digital Process Agents, Simple Integration Service, AI-driven chatbot expansion, and Cost & Asset Explorer
- Drive intelligent automation to monitor and coordinate customer ordering, procurement, build, and logistics processes across all demand streams
Technical Architecture & Innovation

- Collaborate with engineering teams to design and implement layered microservices architecture leveraging AWS cloud-native services, AI/ML capabilities, and Domain-Driven Design principles
- Champion adoption of advanced AI/ML technologies, including Agentic AI systems with autonomous decision-making capabilities
Stakeholder Management & Metrics

- Serve as primary technical liaison between RDPI Supply Chain leadership, engineering teams, and business stakeholders across global operations
- Define and track KPIs for delivery performance, order processing efficiency, inventory optimization, and cost management
- Foster innovation culture while providing technical guidance and mentorship to cross-functional teams

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Operations Technology Solutions (OTS) is the invisible scaffolding empowering and protecting Amazon's global operations. We delight our customers with flexible, low touch, and cost-efficient IT network, wireless, and end-user devices featuring unparalleled resilience and security. To scale our reach and remove technology barriers for customers, we leverage data, analytics, and automation. We obsess over continuous improvement in our people, process, and technology to enhance customer experience while maintaining stability, security, and speed to market for the largest operations network in the world.