Amazon LEO is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

The Sr Product Manager - Tech (PM-T) will be at the forefront of defining requirements and building systems related to enterprise customer onboarding, order management, broadband service provisioning and satellite terminal device and network management.

The Sr Product Manager - Tech (PM-T) will be at the forefront of defining requirements and building systems related to customer onboarding, order management, broadband service provisioning and satellite terminal device and network management across enterprise, small business and residential customers as applicable to the segment's needs.

This PM-T will be the single threaded owner (STO) for defining and developing the E2E customer experience lifecycle from learning about the product offerings and capabilities, purchase, setup and management and support. This PMT will define integration paradigms and interactions across multiple systems and develop a common vision and scope, establish timelines, and drive system readiness and solutions are ready for launching LEO services. Additionally, this role will engage with customers in partnership with business and GTM teams and will execute in partnership with LEO Engineering, AWS, and Amazon teams.



Key job responsibilities
In this role, you will work directly with customers, engineering teams, and operational stakeholders to define LEO service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.
This role requires the ability to work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, have strong writing skills and be comfortable leading executive-level reviews. Candidates must be able to analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.
The best candidates will have deep understanding of customer needs for modern telecommunication services. Candidates with demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting consumer and enterprise verticals will be preferred.
You will own tangible goals and deliverables to enable system development and readiness to scale globally and deliver the best customer experiences through service delivery.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.