Amazon's Andon Cord team is looking for an experienced Senior Product Manager to lead initiatives across marketplaces to improve the customer experience. The role is highly collaborative and presents a unique opportunity to build deep telemetry throughout the Andon Cord life-cycle. Our vision is to prevent the recurrence of all customer-facing defects using our technology and engineering muscle as our biggest advantage.

Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front-line customer service associates to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls. This Sr. Product Manager will build the right telemetry to use defect information to drive customer experience improvements throughout the consumer business. We work with program managers, scientists, analysts, engineers, retail partners, and defect elimination specialists.

The ideal candidate will have proven leadership experience, thrives on ambiguity, can drive alignment across teams, and is a self-starter. This person must influence, motivate and lead others to meet the demands in a highly customer-centric environment. The ideal candidate will be a person who works well with global and cross-functional teams of senior leaders, business managers, operations, product, and data science.

Key job responsibilities
- End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network.
- Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind.
- Create and implement data driven improvements to Amazon's Defect elimination effort for our customers.
- Design and implementing feedback mechanisms to drive performance and efficiency improvement in processes.
- Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future.
- Monitor KPI’s across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technology.

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan