At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space.

We are looking for a Senior Program Manager for the DSP Quality and Experience team in Last Mile. This team works backwards from DSP performance and strategy to the Business Coach interaction and designs optimal tools and insights for Business Coaches to help DSPs improve at scale. This person will deliver improved DSP quality and experiences through the creation of new programs, reporting mechanisms, deep performance analysis, and cross-functional partnerships with existing product and program teams. What operational improvements can help DSPs run efficient organizations? What challenges do DSPs experience with our programs and products? How do DSPs effectively manage their costs? How do we scale these solutions across thousands of DSPs, hundreds of stations, and dozens of Business Coaches?

The ideal candidate is customer obsessed, highly organized, works effectively with internal and external contacts, has the ability to shift gears at a moment's notice and enjoys the challenges of developing and improving processes in a dynamic organization. The successful candidate will also have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritize in a fast-paced environment. Moreover, the ability to work in dynamic and ambiguous areas is imperative.


- Partner with cross functional stakeholders to drive a culture of consistent improvement
- Identify, develop and improve strategies for the DSP onboarding and training process
- Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners
- Collaborate at high-levels of decision-making, building trusting relationships centered on our DSPs and customers