Position Summary
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.People | Excellence | Change | Integrity | Co-prosperity
Role and Responsibilities
Field Sales Operations Management:
Oversee the operational aspects of the Field Sales Team, ensuring seamless execution of sales strategies and initiatives.Develop and implement processes to streamline field sales activities, improving efficiency and productivity.2. Go-to-Market Strategy & Execution:
Collaborate with cross-functional teams to design and execute go-to-market strategies that align with business objectives.Identify opportunities to enhance the Field Sales Team’s engagement with Retail Channel partners through innovative solutions.3. Retail Channel Partner Collaboration:
Work closely with Retail Channel partners to provide training materials, product knowledge resources, and promotional tools that empower retail salespeople.Develop and manage programs for supplies and swag that strengthen partnerships and drive customer engagement.4. Project Management & Retail Planning:
Lead end-to-end project management for key initiatives, ensuring timely delivery and alignment with business goals.Optimize retail planning processes to maximize product visibility and sales performance in retail channels.Contribute to the development and execution of strategic plans that incorporate operational efficiency and integration goals5. Process Improvement & Innovation:
Identify inefficiencies in current processes and implement improvements to enhance operational effectiveness to enhance productivity, reduce costs, and improve service delivery.Stay abreast of industry trends and best practices to continuously innovate and improve field sales operations.6. Operational Oversight
Conduct regular performance reviews of the team’s operations, identifying areas for improvement and implementing process enhancements to boost efficiency and productivity.Develop and maintain key performance indicators (KPIs) to monitor team performance, ensuring alignment with strategic goals and making data-driven decisions to optimize operations.7. Integration of Systems and Processes
Evaluate existing systems and technologies to identify redundancies or inefficiencies, and lead the implementation of integrated solutions that streamline workflows and improve collaboration.Collaborate with IT and other stakeholders to design and execute integration roadmaps, ensuring seamless adoption of new systems and processes across departments.8. Cross-Functional Coordination
Organize regular cross-departmental meetings to align on strategic objectives, share updates, and address any challenges or dependencies that may impact project execution.Develop communication frameworks and tools to facilitate information sharing and collaboration between teams, ensuring all stakeholders are informed and engaged throughout the process.9. Resource Management
Assess the resource needs for both operational and integration initiatives, and allocate personnel, equipment, and materials effectively to ensure timely and successful project execution.Monitor resource utilization and adjust allocations as needed to address bottlenecks, optimize efficiency, and maintain alignment with project timelines and budgets.10. Reporting and Communication
Prepare detailed monthly reports on operational and integration performance, highlighting key metrics, achievements, challenges, and recommendations for senior management.Conduct quarterly review meetings with stakeholders to discuss progress, address concerns, and communicate strategic updates, ensuring transparency and alignment across the organization.11. Innovation and Continuous Improvement
Lead workshops and brainstorming sessions to identify opportunities for process innovation and efficiency improvements, fostering a culture of continuous improvement within the organization.Implement pilot programs for new technologies or methodologies, evaluate their impact on operational efficiency and integration capabilities, and scale successful initiatives across the organization.[Position Objective]
Oversee field sales operations, streamlining processes to improve efficiency, productivity and cost savings across resources.Collaborate with cross-functional teams to design and execute go-to-market strategies aligned with business objectives.Develop and manage programs for retail channel partners to strengthen partnerships and drive customer engagement.Lead end-to-end project management for key initiatives, ensuring timely delivery and alignment with business goals.Identify inefficiencies in current processes and implement improvements to enhance operational effectiveness.Evaluate existing systems and technologies to lead the implementation of integrated solutions that streamline workflows.Minimum Qualifications
BS degree, 8+ years of experience in retail operations, sales management, or related fields.If no BS degree, 10+ years of experience in retail operations, sales management, or related fieldsStrong understanding of go-to-market strategies and consumer-facing brand advocacy.Bachelor’s Degree preferred in Business Administration, Operations Management, or a related field.Excellent leadership and team development skills with the ability to inspire and motivate teams.Strong analytical skills with the ability to provide data-driven insights and recommendations.Exceptional communication and interpersonal skills to collaborate effectively across all levels of the organization.Preferred Qualifications:
Excellent leadership and team development skills with the ability to inspire and motivate teams.Strong analytical skills with the ability to provide data-driven insights and recommendations.Exceptional communication and interpersonal skills to collaborate effectively across all levels of the organization.#LI-RR1
Skills and Qualifications
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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.