Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (3) serving as a “voice of the customer” for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.

As a Senior Marketing Operations Manager, you will serve as the product owner for the CTXR team’s CRM and marketing automation platforms, leading the design, implementation, adoption, and ongoing performance of CRM and marketing automation-based solutions, ensuring overall alignment with business goals. You will work closely with senior leaders and technical teams to drive clarity and consensus on priorities to deliver scalable solutions that meet business requirements and drive measurable impact.


Key job responsibilities
Building and scaling CRM solutions that help to track, measure, and analyze a complex and dynamic engagement team

Tracking key performance indicators to identify improvement opportunities and provide actionable insights to leadership to support business goals

Leading ongoing data and system integration efforts, including data feeds and integration apps

Optimizing and automating email and marketing efforts using marketing automation tools, with a focus on best practices and delivering results

Proactively monitoring, documenting, and developing program mechanisms, including training, to support a global team of system stakeholders, while maintaining a high bar for security and overall system health.