The Sr. Manager Deal Desk - will join Worldwide Commercial Operations CoE and serve as the point of contact for executing all sales operational and support priorities, day to day and project based, across teams supporting but not limited to Small to Mid-Market business segments. This person partners with local sales management, finance, implementation, legal, HR, and all other functions across Commercial Operations. The Senior Manager will lead a team of managers and analysts overseeing the management of the Deal Desk process, rules of engagement and target operating model. They will bring innovative best practices to evolve the Deal Desk team and will also facilitate the flow of information between the Deal Desk program, key sales and operations stakeholder, functional teams within CoE, and serve as the primary feedback channel for all Deal Desk initiatives

 

Responsibilities: 

Support the Sr. Director of Sales Operations and DVP of Commercial Operations to design, deliver and improve the strategic vision for the Small to Mid-Market Deal Desks Leader to BU-aligned Team Leader(s), Deal Desk Analyst, Senior Deal Desk Analyst roles across multiple teams Track Deal Desk support KPIs and operational metrics to challenge cross-functional alignments, implementation requirements and identify areas of optimization for deal velocity Natural problem-solver comfortable with data and ambiguity while able to both delve into the details and operational tactics as well as engage meaningfully on the big picture or overall strategy Serves as the primary advisor to relevant Deal Desk teams on all deal related matters, advising the team on deal requirements, ensuring smooth client onboarding, to help drive client starts Ensuring CRM hygiene, process & system workflows (including but not limited to account level data, deal stage activities, client start dates, etc.) Acts as point of escalation for sales leaders, owns day-to-day implementation handoff management and regional requirements approvals for the team, ensuring alignment with service regions and advises Sales Leaders on approval processes, approves exceptions as necessary They will work to create processes and infrastructure to enable efficient team growth while remaining agile enough to seize high value opportunities and respond to sales priorities Develops and drives initiatives to improve productivity, Deal Desk improvements, streamlining handoff to implementation and simplifying processes throughout the Sales Operations and Sales Organization Partners with Sales Operations on process/system improvements, sales enablement and special projects Delivers relevant training to new and existing associates on Deal Desk, Regional requirements, and overall FLT policies and best practices Represents Deal Desk in Functional Leadership QBRs

Experience:

A college degree is nice to have but not required. What’s more important is having the skills to do the job.  Other forms of acceptable experience include: 3+ years of leadership experience. Strong leader, team player with ability to build, engage, motivate, challenge and coach direct or cross-functional teams. Strategic thinker with strong quantitative background. 8-10 yrs proven experience working in a fast-paced environment and partnering with senior sales stakeholders. Experience with deals desk, pricing and/or quoting systems a plus. Strong project management and leadership skills with the ability to manage and motivate resources. Effective at resolving complex problems quickly and decisively. Highly organized with a strong results-orientation. Demonstrated highly effective verbal and written communication skills; delivers highly professional presentations and communication Strong working knowledge of SALESFORCE.COM or similar CRM system and data management skills. Strong working knowledge of creating and updating operational metrics, reporting & key program updates. Expertise in MS Office Suite, SFDC.

Reporting Line:

Sr. Manager – Director/Sr. Director – Vice President – Division Vice President

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