About the Team

There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processes and initiatives. The Store Strategy & Operations department leads the way to support all store activities and define business-driving strategies. The Workforce, Insights & Planning team owns labor optimization and reporting needs. The Operations & Innovation team owns merchandise execution, process improvement, compliance, store technology and innovation. And the Strategy team leads all the business-driving efforts for Salon, PetsHotel, Pet Training and In-store customer experience. These teams work diligently to ensure our associates, pets and pet parents are supported, while operating efficiently to drive the business.

About the Location

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

PetsHotel and Training are a critical portion of PetSmart’s business as we help to transform pet’s lives. Our training teaches positive reinforcement to improve dogs’ behavior while also creating the bond between dog and pet-parent! PetsHotel and DDC are a critical aspect of our business helping to provide a needed solution for pet-parents and driving value to total box.  The Sr. Manager of PetsHotel and Training is responsible for growing revenue, optimizing costs, and creating a long-term road map of success for hotel and training. Responsibilities include managing key initiatives focused on creating disproportionate sales growth. The Sr. Manager will also be responsible for developing talent to help continue to grow the operations organization.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serves as subject matter expert and business owner for hotel and training. Oversees key initiatives focused on creating disproportionate sales growth.Responsible for PetsHotel and Training P&L, monitoring data and performance trends to identify and consistently improve the business. Innovation, helping to identify whitespace within the services marketplace. Must have a keen eye on the trends and bringing forth opportunities to win.Drives partnership and collaboration with internal partners within PHO and the field inclusive but not limited to operations process, analytics, execution, labor, marketing and more. Helps to drive the strategic vision of the operational strategy for PetsHotel and Training, looking for opportunities to connect business needs with operational excellence in partnership with the operations team.Key leader within strategy and innovation; focused on developing talent within the organization and driving accountability within the pack.Broad level vision of the hotel and training team—able to flex to high-level strategic details to tactical marketing details of the business. Role will expand with cross department projects as needed to help the broader team innovate and change the hotel and training businesses to meet business demand in a timely fashion to be first to market.

SUPERVISORY RESPONSIBILITIES

Responsible for supervising 2+ associate(s)

 

EDUCATION and/or EXPERIENCE

Bachelor’s degree from four-year college or university in retail, business, or related field highly preferred. 7-10 years’ experience in business strategy, project management, relevant field experience, or merchandising or marketing.

SKILLS 

Ideal candidates will be strategic, customer focused, highly analytical, and have a proven track record of identifying opportunities to driving sales, margin, and market share.Ability to develop and maintain analytical frameworks, dashboards, and KPI tracking tools to monitor business performance and identify growth opportunities.Track record of translating complex datasets into clear, actionable recommendations for senior leadership.Executive presence and ability to influence up and across required (including with Field Leadership & Operations Leadership)Highly strategic, able to be flexible with broad long-range planning but be able to also flex into the details. Highly proficient in Microsoft Word, Excel and PowerPoint. Highly proficient in business and financial acumen to be able to size and deliver highly thought-out strategies. Highly collaborative across departments and field functionsPassion and ability to interpret data which translates into actionable insights.Must be able to devise creative solutions, produce measurable results, and clearly understand risks and contingency planning.Must be detail oriented & skilled in project management. Bachelor’s degree is highly preferred from a 4-year college or university.

CERTIFICATES, LICENSES, REGISTRATIONS

 None 

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical office environment.  Reasonable accommodations may be made to enable those with disabilities to perform essential functions.

Additional Job Considerations

This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

 

Our home office offers outstanding amenities in a fun and rewarding workplace including:

Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals“Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces“Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more“Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early educationPaid Volunteer Opportunities to spend time doing good for causes close to heartPrint Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.