Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). 

We are seeking an experienced Sr. Product Manager (People Leader) to join the Contact Center Experience Team to manage the full lifecycle of a set of Schwab’s existing contact center products and services and to develop new and enhanced products and services.  This role will be primarily focused on AI powered agent assistant applications, acting as a “player coach”. 

The ideal candidate will possess a blend of business and technical savvy; a vision, and a drive that transforms that vision into a reality. You must be hands-on, be able to work with both technical and business partners, and have a passion for developing talent to be the next generation of leaders.

You are responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing business requirements, defining the product vision, and working closely with business, technology, customer partners, and vendors to ensure business value and client satisfaction goals are met.

What you are good at

Develop a clear product strategy for your set of products and services within the overall product portfolio, ensuring they are positioned correctly in terms of breadth and depth of functionalityWork closely with other product managers to create, manage, and maintain the product portfolio roadmap, identifying client and employee pain points, converting them into themes, initiatives, and features and prioritizing them in a quantifiably justified wayDevelop a strong working relationship with external vendors and insure they are meeting business needs through their productsProvide leadership and coordination on large strategic and complex projects, with executive visibility and multiple critical dependenciesPerform and leverage market and user research to further support rationale for product development and positioningAs a player/coach, you will be responsible for setting the standard that the team will strive forDeveloping talent to be the next generation of leaders through promoting growth and coaching to improve work deliverablesLead without formal authority, exhibiting and promoting a Lean-Agile mindset and practicesPromote cross-team and cross-organizational knowledge sharing through forums such as user groups, design reviews, communities of practice, etc.Maintain a “pulse” on trends important to our clients and business goals to explore and maximize new solutions that meet needsWhat you have

The successful candidate must be fully committed to serving the needs of clients, employees, and shareholders.  In addition, the individual must possess strong product management and leadership skills and be passionate about optimizing transparency and communication.

Required Experience

Bachelor's DegreeVendor relationship management experience5+ years required of experience, particularly in product management and product development capacity within a contact center or call center environment3+ years of experience managing teams in a player/coach role3+ years of experience in agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe)Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)Demonstrated collaborative style, with ability to lead and influence diverse teams with and without authorityStrong detail and process orientation using data to measure productivity and progressExcellent problem-solving and critical-thinking skills

Preferred Qualifications

Experience cloud-based contact center tools for large-scale contact centersExperience managing products leveraging GenAIMaster's Degree

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance Apply Save job