At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Administrative Services Center enhances value for our business partners by developing and delivering effective and efficient administrative processes and solutions. The ASC organization works to develop solutions to provide a more efficient, consistent, and value-added experience for business partners.  

The Sr. Manager, ASC will provide supervision, professional development and coaching to a US team of approximately 15 administrative assistants supporting Global Services. The Sr. Manager must understand key business processes to proactively assign work, balance workloads, ensure adherence to deadlines, enable shared learning, identify, and address process improvements, and continuously improve productivity, service and quality.  

Key Responsibilities/Deliverables: 

Manage a sub-group of the Global Services ASC operations for in-scope business partners.  

Supervise, audit, develop, coach and evaluate the performance of ASC administrative assistants to ensure execution with quality and integrity; ensure collaboration, support, and consistent execution across the ASC. 

Demonstrate the skills and knowledge required for each subordinate position and provide guidance and feedback. 

Coordinate and communicate with administrative assistants and business partners to ensure smooth operation. 

Identify process improvements and continuously improve productivity, service, and quality. 

Lead and support projects to establish common, efficient, and effective ASC processes and standards. 

Understand any business unit/functional data document systems and controls and ensure implementation. 

Streamline administrative processes and seek opportunities to leverage technology and other tools to improve team and individual productivity. 

Basic Qualifications 

Bachelor's degree or equivalent work experience 

Minimum 3 years of leadership or HR experience, preferably with demonstrated performance management, development, engagement, and capacity planning experience. 

Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status for this employment position. 

Additional Skills/Preferences 

Previous supervisory experience and demonstrated knowledge of key HR processes. 

Extensive Microsoft Excel, Word, Power-point knowledge and experience. Proficiency with IT systems. 

Leadership: Demonstrated ownership of improvement projects; recognized for influencing direction for the success of the outcome. 

Operational excellence: Demonstrated ability to perform in a service organization, consistently meeting requirements and using data systems effectively. 

Demonstrated experience working across functionaI/geographical boundaries effectively to achieve business outcomes. 

Strong communication skills (oral and written). 

Adaptability/Learning Agility: Ability to adapt quickly to complex situations, learn while doing, and navigate through ambiguity effectively. 

Influence: Ability to influence people at different levels of the organization, to accept operations and workforce administration needs and constraints. 

Customer focused, business partnership and teamwork mentality. 

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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