Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.

We are looking for a Senior Manager, Program Management to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!

Amazon Pharmacy’s Senior Transportation Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success, which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Transportation Manager is responsible for all aspects of the operations of the Pharmacy transportation network. You will lead a dynamic team of program managers to achieve efficient, speedy, and low cost transportation methods for the Amazon Pharmacy business.

#everydaybetter

Key job responsibilities
- Project manage launch of operations and new initiatives across the country.
- Cost, Quality and efficiency management of all the centers in the Country to achieve Operations Parameters/SLA.
- Analyze the market business dynamics, evaluate and build internal capabilities to constantly evolve strategies for growth and improve customer experience
- Communicating performance, articulating root-cause analysis and linking to specific improvement activities-Drive creation of quality initiatives, process change initiatives and other Lean initiatives to meet and exceed business plan.
- Use existing, design and execute innovative systems and processes for enhanced monitoring and control of resources and improved delivery of customer service to both internal and external customers.
- Provide strategic direction and implement strategic-planning process into Project requirements and significantly improving customer satisfaction for smooth execution.
- Coordinate with stakeholders such as Finance, Customer Satisfaction, Fulfillment Centers, S&OP and Projects team to matters related to new projects, operations and business deliverables.
- Manage the network planning, network design, network configuration in systems and routing planning
- The role requires working with internal and external business teams to develop and customize existing solutions that optimize our transportation network by improving the cost structure, service levels and quality of the operation. Having the ability to create models/ tools for profitability-analysis to measure and improve the cost structure by product group and program/service is a must.
- Other duties as assigned.