Why this role

As a Senior Manager, People Business Partners (PBP), you’ll serve as a trusted advisor to senior leaders while leading a lean, high-performing PBP team. This hands-on role blends strategy and execution, supporting the fast-paced, high-volume needs of our frontline senior leaders and driving key initiatives in organizational design, performance management, and talent development. We’re seeking a decisive leader who can cut through complexity, set clear direction, and own outcomes. You move with urgency, tackle challenges head-on, and build strong relationships while leading with empathy and collaboration.

What you’ll do

Lead, develop, and coach the PBP team, ensuring high-quality support at scale while balancing strategic priorities with day-to-day tactical demands. Partner with senior leaders to align people strategies with business objectives and translate those strategies into actionable plans. Seamlessly pivot between big-picture strategy and hands-on execution, directly managing complex, high-volume frontline HR needs, including organizational change, employee relations, leave administration, and performance management. Oversee organizational design initiatives, ensuring business structures support growth and operational effectiveness. Drive change leadership efforts across the organization, fostering a culture of adaptability, continuous improvement, and operational excellence. Implement consistent, scalable HR practices that balance strategic guidance with the responsiveness required in a fast-paced call center environment. Leverage data and insights to inform decision-making, manage risk, and measure the impact of people initiatives. Build strong, trusted relationships with business leaders to anticipate challenges and drive performance. Act as a visible advocate for Evolve’s culture and values, leading others through growth and change with clarity and empathy.

What makes you a great fit

Minimum 10 years of progressive HR experience, including 5+ years leading HRBP teams in fast-paced, high-volume environments. Proven ability to pivot seamlessly between strategic planning and hands-on, tactical support, particularly in frontline or call center settings. Deep expertise in employee relations, leave management, organizational design, and performance management. Strong track record of building trust and influencing senior leaders to align people strategies with business priorities. Skilled at leading change and implementing scalable HR practices that balance strategic direction with operational responsiveness. Data-driven mindset with the ability to leverage metrics to drive decisions, measure impact, and manage risk. Exceptional coaching, communication, and relationship-building skills with a focus on fostering an inclusive, values-driven culture.

Compensation

For this role our salary range is $141,000 to $163,000, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.