Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

🚀 We're Hiring: Sr. Manager, Content Delivery Location: Onsite Opportunity – Open to Candidates within the below areas. • Atlanta, GA • Philadelphia, PA • Englewood, CO • Miramar, FL • Chicago, IL • Manchester, NH 🕒 Work Hours • Standard business hours: 9 AM – 5 PM • Occasional on-call support for publishing needs—rare, but essential when issues arise overnight About the Role: We’re seeking a strategic and experienced leader to oversee our digital publishing operations. This role is responsible for driving excellence in content delivery, optimizing publishing workflows, and collaborating cross-functionally to ensure a seamless experience for our online customers. You’ll work alongside developers, designers, and business partners to deliver dynamic digital content while managing tools, processes, and teams with precision and agility.

Job Description

Key Responsibilities

Lead publishing operations, ensuring adherence to SLAs, metadata standards, and workflow efficiency.Own the content authoring and publishing process, driving improvements that reduce manual work and enhance user experience.Collaborate with stakeholders across design, development, SEO, marketing, and communications to produce high-impact digital content.Present roadmap execution updates to leadership and contribute to functional strategy development.Hire, onboard, and support new team members, ensuring successful integration and performance.Maintain accurate reporting on team scope and performance metrics.Provide constructive feedback to team members and stakeholders to foster continuous improvement.Manage third-party vendor relationships and internal tech partnerships to optimize platforms like RightAnswers.Lead migration strategies for new authoring teams, ensuring alignment with platform standards.Occasionally, support on-call publishing needs during critical overnight issues.

What You’ll Learn

Advanced strategies in knowledge base management and publishingCutting-edge technologies including generative AI and modern content delivery modelsCross-functional collaboration with tech, care, and sales teamsInnovation in user experience and content strategy

Who You’ll Work With

A senior, autonomous team with high attention to detail and process disciplinePartners across National Care, Sales, Field Operations, and Accessibility TeamsTechnical teams supporting Sitecore, Celestial, and RightAnswers

Tools You’ll Use 

RightAnswersAdobe Experience ManagerSitecoreJiraCelestial

What We’re Looking For

Proven experience in content delivery as a writer or platform specialistStrong leadership and process ownership skillsExperience writing user stories and gathering business requirementsHigh attention to detail and commitment to standardsInnovation mindset and curiosity for continuous improvementAbility to work independently and guide a self-directed team

Ready to lead the evolution of our knowledge base and publishing operations?
Apply now and bring your strategic mindset, technical fluency, and leadership excellence to a role where your impact will be felt across the organization.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

User Insights; Publishing; Key Performance Indicators (KPI); Collaboration; Content Delivery; Prioritization; Onboarding

Salary:

Pay Range: This job can be performed in Illinois, and Denver Campus with a Pay Range of $112,033.73 - $184,855.65

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years