**ADP is hiring a Sr. Lead Technical Program Manager, Product Operations.** + _Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?_ + _Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?_ Well, this may be the role for you. Ready to design what's next? ADP is seeking a Sr. Lead Program Manager, Product Operations to join our high-performance Product Management & AI organization. This role is ideal for a systems thinker who is passionate about creating clarity, operational rigor, and cross-functional alignment across complex product environments. You will be a key driver of the product operating model for our Shared Products portfolio—ensuring teams have the right data, processes, tools, and insights to build great products efficiently. This role sits at the intersection of product management, business operations, analytics, and strategic program delivery. Rather than owning product strategy outright, you will enable and operationalize it—helping product & development leaders make informed decisions, execute consistently, and maximize ROI on product investments. Like what you see? **Apply now!** **Learn more about ADP at jobs.adp.com.** **WHAT YOU'LL DO:** **Product Operations & Portfolio Enablement** + Maintain and evolve the product operating cadence (e.g., Quarterly Product Reviews, OKRs, annual planning, portfolio budget cycles). + Ensure consistent and effective execution across teams by standardizing processes, workflows, templates, and communication. + Partner with product managers and analytics teams to collect, organize, and analyze product data — Including usage insights, experiment results, and portfolio performance metrics. + Improve decision-making by developing dashboards, insights, and reporting that help leaders prioritize effectively. + Serve as steward of the product tools ecosystem, ensuring teams are using tools consistently and evaluating new tools where needed. + Drive efficiency across the Shared Services portfolio by identifying bottlenecks, removing friction, and improving cross-team handoffs. **Program Management for Strategic Initiatives** + Lead and coordinate multi-team strategic programs (e.g., platform convergence, large cross-functional deliverables, client-impacting initiatives). + Maintain visibility into program scope, milestones, dependencies, risks, and outcomes; influence teams to keep efforts on track. + Connect business, technology, and product stakeholders to ensure alignment and shared understanding of priorities. + Support organizational readiness, including communications, change management, and rollout coordination. **Data-Driven Decision Support** + Partner with finance, strategy, and analytics to support portfolio ROI assessments, investment tradeoffs, and scenario planning. + Provide proactive insights on financial, market, client, or operational trends that could affect product decisions. + Build repeatable frameworks for metrics, experimentation, and continuous learning across Shared Services product teams. + Executive & Cross-Functional Communication + Prepare clear, compelling updates for senior leadership—distilling complex data and program status into crisp narratives for C-suite and board-level audiences. + Drive alignment across product, development, finance, design, sales, and strategy teams by facilitating communication and resolving ambiguity. + Ensure leadership is consistently informed of progress, gaps, risks, and opportunities. **Executive & Cross-Functional Communication** + Prepare clear, compelling updates for senior leadership, distilling complex data and program status into crisp narratives for C-suite and board-level audiences. + Drive alignment across product, development, finance, design, sales, and strategy teams by facilitating communication and resolving ambiguity. + Ensure leadership is consistently informed of progress, gaps, risks, and opportunities. **TO SUCCEED IN THIS ROLE:** + 7–10+ years of experience in product operations, program management, business operations, consulting, or related roles in technology organizations. + Proven experience driving operational excellence within product or engineering organizations; familiarity with Product Operating Models and modern product practices. + Strong analytical and data-orientation, with the ability to structure metrics, interpret data, and translate insights into actions. + Experience working in complex matrixed organizations and influencing without authority. + Strong communication and storytelling skills—able to simplify technical or ambiguous topics for executive audiences. + Experience managing product tools and systems (roadmapping, experimentation, analytics, collaboration tools). + High-ownership, high-energy individual who thrives in fast-moving environments and enjoys creating structure from uncertainty. + MBA or similar advanced degree a plus, but not required. **YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:** . + **Deliver at epic scale.** We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. + **Be surrounded by curious learners.** We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. + **Act like an owner & doer.** Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. + **Give back to others.** Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. + **Join a company committed to equality and equity.** Our goal is to impact lasting change through our actions. What are you waiting for? **Apply today!** Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY (ADA version: https://youtu.be/IQjUCA8SOoA ) **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.