Work Schedule

Flex with On Call Duty

Environmental Conditions

Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Location/Division Specific Information

This position is focused on service delivery excellence for Unity Lab Services, a division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally.

Unity Lab Services, A division of Thermo Fisher, is responsible for providing onsite

This position is located in Boston, MAPerform functional tasks/operations within the chemical management databaseProvide chemical assessments as required in support of Research operationsProvide basic and advanced client reports as required, including operational MetricsProvide training on operational and database processes to teammatesConduct/coordinate/support a physical inventory (‘Lab Audit’) program for the siteProvide support for onsite chemical storage, review, evaluation, and purgeSustain and maintain chemical stockroom inventoryReview, build, and maintain company data log sheetsPickup of hazardous wasteRegistration of chemicals into a chemical databaseDelivery of chemical packages within a laboratory environmentOrdering of stockroom suppliesEducation:Possesses a High School Diploma or Equivalent (GED)Associates Degree, Biotechnology Course Certificate preferred, willing to consider experience in lieu of degree, preferredExperience:3+ years of progressive proven experience, preferredComputer/software skills. (Outlook, Excel, Word)Knowledge, Skills, Abilities:Requires the ability to read, write and speak EnglishDemonstrate verbal, written and presentation skillsMaintain a high level of confidentiality for both customer and Thermo FisherMaintains Thermo Fisher Scientifics’ Four-I ValuesExperience in laboratory setting or services preferred; experience in cGMP environment preferredExcellence in customer service skillsDetail oriented, problem solver, promotes team environmentExhibit a strong passion for customer satisfaction, and the interpersonal capabilities to communicate effectively with personnel across different levels at the customer siteMust deliver excellent customer serviceMaintain a professional appearance at all timesMust possess the operating skills to use hand held scanners and learn to enter data in various systems as neededMust be proficient with a computer and the Microsoft Office suite of softwareDemonstrates basic leadership abilitiesHave shown initiative in previous work experienceShow concern for well being and success of othersMust possess professional communication skills to provide mentorship to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer’s organizationMust be able to provide suggestions for corrective action and preventive customer serviceMust be organized and detail oriented to prioritize own and other’s work and meet business needsMust be able to apply good judgment and decision-making skills in dealing with a variety of routine and non-routine issues