Title: Sr. IT Customer Support Analyst About the Role As an IT Desktop Support Technician, you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely. You’ll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support. Roles and Responsibilities + Complete desktop configuration, prepare equipment for deployment to end users. + Delivery and installation of desktop assets and peripherals to end users. + Assist with Desktop Incident Management support to users who are based in the office or working remotely. + Assist in moving users between office locations. Cabling, desktop configuration, patching, etc. + Build/image/configure PCs for deployment to users, following standard processes. + Assist with disposal, delivery and returns processes as required. + Assist with support of corporate mobile phones + Assist with support on hardware for meeting rooms + Provide assistance to users with KBR\ASPIRE Apps and MFA on personal devices + Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.). + Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures. + Escalates incidents not resolved within established service levels. + Maintain good relationships with other staff and promote good morale + Be a reliable source of IT information for users. + Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.) What we’re looking for + Minimum Bachelor's degree in Information Technology, Information Systems, Computer Engineering, or a related field. + Minimum of 3-5 years of experience in Desktop Support or IT Support, with a strong understanding of hardware and software troubleshooting, and experience supporting multiple operating systems. + Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams. + Knowledge of imaging/building of PCs with MECM/CM or similar + Good communication skills and good written and spoken English