Title:

Sr. IT Customer Support Analyst

About the Role

As an IT Desktop Support Technician, you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely. You’ll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support.

Roles and Responsibilities

Complete desktop configuration, prepare equipment for deployment to end users.Delivery and installation of desktop assets and peripherals to end users.Assist with Desktop Incident Management support to users who are based in the office or working remotely.Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.Build/image/configure PCs for deployment to users, following standard processes.Assist with disposal, delivery and returns processes as required.Assist with support of corporate mobile phonesAssist with support on hardware for meeting roomsProvide assistance to users with KBR\ASPIRE Apps and MFA on personal devicesPhysical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.Escalates incidents not resolved within established service levels.Maintain good relationships with other staff and promote good moraleBe a reliable source of IT information for users.Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)

What we’re looking for

Minimum Bachelor's degree in Information Technology, Information Systems, Computer Engineering, or a related field.Minimum of 3-5 years of experience in Desktop Support or IT Support, with a strong understanding of hardware and software troubleshooting, and experience supporting multiple operating systems.Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.Knowledge of imaging/building of PCs with MECM/CM or similarGood communication skills and good written and spoken English