The ideal candidate will possess extensive experience in finance operations and vendor relationship management. We seek a professional with strong problem-solving abilities who can focus on process improvement and strengthen vendor partnerships. The successful candidate will demonstrate a proactive, action-driven approach to managing vendor accounts and identifying areas for enhancement.

Key job responsibilities
Responsibilities include, but are not limited to:
- Working on complex vendor disputes and resolving the queries in a time bound manner
- Meet or exceed applicable metrics of the process assigned.
- Working on underlying issues and fixing the root cause/s
- Manage vendor disputes via inbound email and outbound calls.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Efficiently manage disputes and issues through pro-active coordination with vendor and internal teams.
- Understand the pain points of vendor and solve our vendor disputes.
- Providing prompt, efficient, detailed, customer-oriented service to vendors.
- Escalating when appropriate to direct manager and/or senior leaders.
- Perform other projects and duties as required.