This position acts as the key liaison between customer, management and on-site assigned service personnel
regarding installation, maintenance, repair, testing and/or customer training issues. Other responsibilities include:

1. Manages plans and organizes customer activities.
2. Works on a wide variety of complex planning activities where material or sourcing requirements are variable
and special projects where customer equipment performance is key to contractual obligations and/or project
deadlines.
3. Assists Customer Support Management and Regional Sales Managers by understanding and communicating
customer initiatives and ensuring timely closure of customer requirements.
4. Instructs customers in the complete operation and maintenance of equipment.
5. Assists customers in identifying and repairing equipment related process problems.
6. Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty
and daily/weekly priorities.
7. Retrieves, compiles and reports equipment performance indicators to both customer and company
Management.
8. Keeps Management informed of all tool down situations.
9. Provides technical assistance or training to less experienced personnel.
10. Presents and implements EVG technologies and solutions to customer.
11. Coordinates technical resources to track and close customer issues.
12. Performs in a dynamic and challenging environment with drive and creativity.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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