JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Sr. Facilities Manager is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of the contract. The position will be responsible for all FM Services which include third-party relationships with the assigned buildings. The position may also manage a team including Facility Management support staff and matrix management of Building Engineers, as assigned.

Primary Responsibilities
Relationship Management

Manage the performance and outcomes of assigned staff reporting to the position Maintain interface with landlord, ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact to the Line of Business issues Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or Oracle) and 3rd party service providers.  Communicate/escalate with appropriate parties (manager, client, vendors, etc.)Partner with client and team members to implement best practices and cost saving initiatives.

Compliance

Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of informationEnsure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Operations

Lead and manage all services for all contracted hard & soft service suppliers. Ensuring services are delivered consistently with agreement terms.    Lead and assist with receiving and dispatching of work requests to vendors, landlords, or other 3rd party service providers.  Lead and manage Facilities Coordinators to support operations.   Manage and coordinate scheduling of 3rd party maintenance activities.    Manage and coordinate work with 3rd party vendor, including tracking work order completion, vendor and client follow up, and reviewing subcontractor invoices.  Ensure all site management and operations practices follow company, Master Service Agreement (MSA) requirements, and client standards.   Support facility inspections of vendor performance in soft and hard servicesSupport sustainability team with coordination and implementation of sustainability goals  Support vendor management and performance in partnership with sourcing team

Process Management

Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process Monitor overall workflow to assure timely completion within established SLA’s and KPI’s Review dashboards dailyMeet or exceed customer satisfaction rating for client’s they serveSupport the engineering team to assure completion of scheduled PM’sLead, manage, and assist JLL operations team with tactical planning, goals, objectives and execution. Recommend, plan, and execute continuous service quality improvements.  Lead, manage, coordinate, and support meetings with service providers and other stakeholders. Lead and manage direct reports to achieve the Key Performance Indicators Conduct root cause analysis (RCA) for any vendor failures and support client RCAsPerform other duties, activities, or projects as assigned. 

People Management

Responsible for overall team management, staff development and planning. Execute staff succession and growth plans Involved in compensation planning process For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress

Job Requirements
Education

Shall possess at a minimum at least 5 years of recent (within the past 7 years) experience in facilities management.

Knowledge, Skills, and Ability

Strong leadership and relationship building skills Strong interpersonal skills and problem-solving ability Excellent verbal/written communication and presentation skills Proven record of providing excellent internal and external customer service Knowledge of standard business and accounting practices

Location:

On-site –Casablanca, MAR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.