Hiring for escalations specialists for a financial services client! Description Our Financial Services customer located in Shoreview, MN is seeking 40 LONG TERM Sr. Escalations Specialists. The assignment will last 12+ months and there is an opportunity to go permanent. There is an opportunity for this to be extended and each candidate can apply internally to permanent roles, then interview to become a permanent employee. This opportunity is fully based on performance and abilities. This team will work onsite for training for a month and then when training is complete work hybrid (week onsite, then week remote). Training should last a month or more and then the Hybrid schedule will go into effect. The right candidate will be able to review and then critically research and resolve the customers complaint. Complaints are coming into the bank from a variety of areas. Examples are Credit Card, Checking, Business or Consumer deposits, checking, etc. This could be an ATM, transaction in a branch, or at a retail store, etc. Expectations are that this person will be managing 5 to 10 cases at any time. The first step is to thoroughly read the complaint and then investigate this compliant. There is A LOT of reading and independent work involved with this role. Once this initial research is completed, you will reach out to the customer via phone and let them know that you will be conducting an investigation. Each candidate can expect around 5 to 10 calls per day. Very low volume but professional conversations with customers about a complaint that needs to be addressed. *This is not Black and White, we need people who are okay with working in the grey. Critical thinkers when it comes down to a resolution. Most importantly, were looking for a long term commitment from anyone that accepts this role. Pay and Benefits The pay range for this position is $24.22 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Saint Paul,MN. Application Deadline This position is anticipated to close on Jun 26, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.