Job Description • Lead EPM efforts: architecting, implementing, and maturing CyberArk EPM across the environment • Support end-user adoption of CyberArk’s Endpoint Privilege Manager • Troubleshoot issues related to endpoint privilege, agent behavior, or policy enforcement • Handle new user onboarding for EPM • Monitor ServiceNow intake queue for EPM-related tickets • Reach out proactively to end users to troubleshoot and walk them through solutions • Work cross-functionally with other admins and teams • Ensure strong communication and presence when interacting with other users or business customers We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 5+ years of experience in endpoint/server administration, with some CyberArk EPM experience o Background in architecting/providing privilege access solutions • Windows & Linux exposure with PowerShell/XML scripting experience • Experience with end-user device management tools like JAMP, Intune, FDM or similar • Strong communication skills with the ability to speak with end users clearly • Troubleshooting & support experience o Working support tickets o Contacting end users directly o Strong problem-solving on endpoint issues • Architectural experience around EPM or other endpoint security tools • Any prior work implementing adoption programs or training users • Broader privileged access management background beyond EPM