EDUCATION REQUIREMENT:       Tertiary qualifications in biomedical / engineering / medical science / human movement or related field (Coronary Care Nursing/Cardiac Technician) essential.Additional tertiary qualifications in business management are advantageous.

RESPONSIBILITIES:        Evaluate our existing training modules to assess their effectiveness and appropriateness in developing a high performance CRM team.Assess our CRM sales team in China on their technical competencies and identify areas of strength and weakness relating to competencies of our peopleIdentify opportunities and gaps in the CRM business organization in ChinaDevelop a comprehensive training platform to ensure that SJM achieve sales target by closing the gaps in training and development of the technical competenciesDevelop a re-certification program based upon the market needs and requirement to ensure our people continue to be the most knowledgeable in the CRM business Enhance the selling skills of our sales people to ensure that they focus in selling product benefits and become experts in handling customer objectionsIdentify and develop key CRM training centers in China for internal and external training needs within ChinaDevelop a CRM training agenda Develop a CRM sales orientation program (including on-line and web based approach) to provide critical knowledge and product information to the new hires Ensure uniformity in standard and quality of our training programs throughout  ChinaMaintain ongoing communication with staff and managementSome rural, interstate and possibly international travel will be required to fulfil your duties.Execute the job and division responsibilities according to applicable SJM China Standard Operating ProceduresPerform other related functions and responsibilities as directed by Manager

REQUIREMENTS:

Industry Experience

Develops and maintains new business, works closely with Physicians to become a source of education and information. Gains respect and trust with internal and external customers quickly.Previous experience in coaching and mentoring staff.Good understanding of the industry process and function; able to convincingly discuss the industry process and function with customers, as well as internal and external experts.

Selling Skills

Selling skills that include managing customer relationships, discovery of customer needs/requirements, follow up of sales leads, demonstrating the products, able to develop solutions and resolve problems, negotiating and closing the deal. 

Other Skills

Impact and influence: Develops and uses effective strategies to influence others or to gain their support.Open communication and listening: Ensures an accurate understanding and acts in a way that facilitates open exchange of ideas and information.Organizational awareness:  Understands the agendas and perspectives of others; able to recognize and effectively balance the interests and needs of one’s own group with those of the broader organization.Planning and organizing:  Effectively identifies, plans, schedules and co-ordinates the resources (people, material, information, time) required to accomplish your goals.Computer SkillsExperience using Microsoft Office Suites i.e. Word, Excel, PowerPoint.