**EDUCATION REQUIREMENT:** + Tertiary qualifications in biomedical / engineering / medical science / human movement or related field (Coronary Care Nursing/Cardiac Technician) essential. + Additional tertiary qualifications in business management are advantageous. **RESPONSIBILITIES:** + Evaluate our existing training modules to assess their effectiveness and appropriateness in developing a high performance CRM team. + Assess our CRMsales team in China on their technical competencies and identify areas of strength and weakness relating to competencies of our people + Identify opportunities and gaps in the CRMbusiness organization in China + Develop a comprehensive training platform to ensure that SJM achieve sales target by closing the gaps in training and development of the technical competencies + Develop a re-certification program based upon the market needs and requirement to ensure our people continue to be the most knowledgeable in the CRM business + Enhance the selling skills of our sales people to ensure that they focus in selling product benefits and become experts in handling customer objections + Identify and develop key CRM training centers in China for internal and external training needs within China + Develop a CRMtraining agenda + Develop a CRMsales orientation program (including on-line and web based approach) to provide critical knowledge and product information to the new hires + Ensure uniformity in standard and quality of our training programs throughout China + Maintain ongoing communication with staff and management + Some rural, interstate and possibly international travel will be required to fulfil your duties. + Execute the job and division responsibilities according to applicable SJM China Standard Operating Procedures + Perform other related functions and responsibilities as directed by Manager REQUIREMENTS: **Industry Experience** + Develops and maintains new business, works closely with Physicians to become a source of education and information. Gains respect and trust with internal and external customers quickly. + Previous experience in coaching and mentoring staff. + Good understanding of the industry process and function; able to convincingly discuss the industry process and function with customers, as well as internal and external experts. **Selling Skills** + Selling skills that include managing customer relationships, discovery of customer needs/requirements, follow up of sales leads, demonstrating the products, able to develop solutions and resolve problems, negotiating and closing the deal. **Other Skills** + Impact and influence: Develops and uses effective strategies to influence others or to gain their support. + Open communication and listening: Ensures an accurate understanding and acts in a way that facilitates open exchange of ideas and information. + Organizational awareness: Understands the agendas and perspectives of others; able to recognize and effectively balance the interests and needs of one’s own group with those of the broader organization. + Planning and organizing: Effectively identifies, plans, schedules and co-ordinates the resources (people, material, information, time) required to accomplish your goals. + Computer Skills + Experience using Microsoft Office Suites i.e. Word, Excel, PowerPoint. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com