Job Description Requirement Analysis & Documentation: Gather, analyze, and document business and technical requirements for eCommerce solutions. Translate business needs into clear user stories, acceptance criteria, and functional specifications. Coordinate and prioritize deliverables with Product Owners/Stakeholders Elicit and document requirements NFRs and specifically related to observability, monitoring, SRE etc. monitoring and alerting for different services and micro frontends using App Insights. Technical Understanding & Collaboration: Work closely with architects and developers to understand technical designs, APIs, integrations, and system workflows. Bridge the gap between business and technical teams, ensuring alignment and feasibility of solutions. Effort Estimation & Planning: Participate in sprint planning and provide accurate effort estimation for features and enhancements. Work with development teams to break down work into manageable tasks including for technical components. Proxy Product Owner (PO) Responsibilities: Act as a Proxy PO, ensuring development teams have clear priorities and well-defined requirements. Own the product backlog, refine user stories, and collaborate with stakeholders to ensure business goals are met. Drive backlog grooming sessions, sprint planning, and ensure smooth delivery of features. Stakeholder Engagement & Communication: Collaborate with product managers, designers, developers, QA, and business stakeholders. Communicate requirements, timelines, and priorities effectively across teams. Must be able to collaborate with Enterprise DevOps and Cloud Teams Adhere to IT Department policies best practices and work successfully within an iterative SDLC environment. Quality Assurance & UAT Support: Support testing efforts by validating feature implementations against requirements. Assist in UAT (User Acceptance Testing) and ensure smooth deployment of changes. Operational Responsibilities Respond to inquiries about system functionality Troubleshoot and resolve configuration issues Perform system configurations to enable a variety of business use cases Provide training and document system functionality We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements At least 5 years of experience as a business analyst within an information systems or information technology organization. Exposure to the following technologies is a plus: SAP or other ERP, ETL, Commercetools (this is what they are moving to..they are currently on Magento), Bloomreach Search. Experience organizing and leading effective requirements elicitation workshops. Experience producing detailed systems specifications Experience with detailed functional testing Good grasp of the following technical skills: MySQL Experience with Web Commerce, or experience operating on the e-commerce platform. We are willing to train the right exceptional candidate for this specialized skill. Having familiarity with functional testing is beneficial. While the QA department handles most of this, it's helpful to understand the process as sometimes there might be a need to assist with UAT testing.