ADP is hiring a Sr. Director Compliance Operations, Global Financial Crimes Compliance. 

 

We are seeking a highly motivated and results driven professional to lead operations teams in Norfolk, Virginia and Augusta, Geogia and work closely with operations teams in India.

 

This is a global role in a highly regulated area.  It requires an understanding of anti-money laundering (“AML”)/counter terrorism financing (“CTF”) laws and government regulations, as well as economic and trade sanctions requirements in the U.S. and internationally, affecting the operation of the organization.

 

The role has primary accountability for the engagement and output of the operations teams.  This leader is charged with exercising significant influence on how the team members focus their time and is responsible for their performance in accordance with applicable laws and regulatory expectations. 

 

This role requires experienced management skills, broad technical expertise and company/industry knowledge; utilizing business acumen and knowledge of the function/business unit structure to influence others, directly and indirectly, to achieve results.

 

As a Senior Director, working with your leadership team, ensure successful operations and support activities across the following areas:

FCRM Services: Use FCRM platform modules and solutions to perform operational activities so that ADP adheres to global financial crimes compliance requirements. FCRM Customers: Manage internal customer relationships; understanding new and changing requirements; minimizing and resolving operations issues, define and complete special projects. FCRM Analyst/Operations Teams: Create and manage successful analyst/operations teams which meet or exceed KPIs including SLA, QC and productivity goals. FCRM Partners (Internal/External): Manage team relationships with internal and external partners to develop and enhance the FCRM platform and to support analyst teams and customer teams in achieving successful operations and special projects.

 WHAT YOU WILL DO:

Manage and develop a leadership team to successfully execute compliance-driven operational plans and assignments efficiently. Work with senior management on operational status, issues, new system and process development and overall strategy. Ensure the development and maintenance of policies and procedures in compliance with regulations and regulatory reporting requirements; Investigate and resolve system and compliance issues and respond to questions from internal partners and regulatory agencies. Provide guidance and support to your leadership team to ensure team success in the following areas: Meet or exceed KPI’s including service level agreements (SLAs), Quality Control Targets (QC) and Productivity Goals. Analyst team management and support Manage FCRM customer relationships with focus on current operations status and future needs. Partner with FCRM Development Team to resolve system issues as they arise and design/develop new functions and features to enhance the maturity of the compliance program. Champion software development life cycle best practices including changes control, testing, quality, communication, documentation. Manage 3rd Party relationships and contracted work. Accurate and timely completion of audits. Accurate and timely completion of special projects.

TO SUCCEED IN THIS ROLE: Requirements

Bachelor’s Degree required or equivalent in education and work experience 10+ years of experience of global financial crimes compliance industry experience. 12+ years management experience Experience in organization management and change management with a proven track record in delivering results A demonstrated ability to develop and execute strategies and roadmaps aligned with business objectives. Strong verbal and written communication skill, fluent in English Excellent communication, program management and change management skills Domestic travel will be required throughout the year.

CRITICAL SUCCESS FACTORS, SKILLS, AND EXPERIENCE:

Experienced leader of leaders overseeing large, complex operations teams and infrastructure in highly regulated area. Expert knowledge of the global financial crimes compliance industry. Strong experience with and/or equivalent knowledge of large corporate sales organizations and their business systems, data and processes. Experienced in working effectively in a complex collaborative, matrix environment with virtual teams in a multi-cultural and geographically diverse environment Familiarity with technology and its role in driving better business outcomes Exceptional oral and written communication skills with experience presenting in front of senior leaders and clients Regulatory and compliance acumen Change leadership skills Business transformation skills driving automation Strategic thinking Client focused and committed to providing World Class Service Proven leadership experience managing multiple technology platforms. Demonstrated ability to manage and deliver solutions for clients with diverse sizes and operational complexities Requires broad and comprehensive understanding of different systems, theories and practices.

 

PERSONAL ATTRIBUTES:

Excellent decision-making Positive attitude with high energy Excellent diverse stakeholder management Demonstrated leadership ability Ability to inspire, convince and mobilize people Can handle complexity, equivocality and act strategically Results-oriented, brilliant collaborator, team player

 

You'll love working here because:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

 

What are you waiting for?

Apply now! Jobs.adp.com

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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.