Summary:

ADT is redefining what it means to protect and connect what matters most — at home, at work, and on the go. As Senior Director of Product Management for ADT Monitoring, you will own and evolve the heartbeat of our business: the 24/7 monitoring platform that protects millions of customers. You will be a lead PM to modernize our central station systems, drive product strategy across alarm ingestion, routing, dispatch, video verification, and operator tooling, and partner closely with engineering, operations, AI/ML, and compliance teams.

Duties and Responsibilities:

Product Strategy & Roadmap Own and articulate the long-term vision for ADT’s monitoring platform. Build and evolve a roadmap across MMB (Monitoring Management Base), telephony, dispatch, and operator experience. Champion innovation in AI-driven signal triage, video alarm verification, and ASAP to PSAP expansion. Cross-functional Leadership Collaborate with Engineering, Compliance, Central Station Ops, Training, and Security teams to ensure scalable, compliant solutions. Drive go-to-market readiness, change management, and feature adoption across thousands of operators. Customer & Operator Voice Serve as the voice of the operator and the first responder — deeply understand their workflows, tools, and challenges. Use insights, data, and testing to reduce false alarms, speed up dispatch, and improve safety outcomes. Execution Excellence Drive the delivery of features and enhancements with strong attention to reliability, uptime, and observability. Champion QA, training, documentation, and support across all launches.

Qualifications:

8–12 years of product management experience with at least 3 years in a leadership role. Experience in 24/7 operations, mission-critical systems, or security-related products. Strong understanding of central station operations, alarm signal flows, or dispatch systems (preferred). Demonstrated ability to manage platform products (e.g., workflow engines, internal tools, integrations). Experience working with AI/ML or automation in operational workflows a plus. Proven ability to lead cross-functional initiatives involving IT, ops, and engineering. Excellent communication, stakeholder alignment, and roadmap storytelling skills.

Why ADT?

Join a mission-driven company protecting millions of homes and businesses. Work with scale: 6 monitoring centers, thousands of operators, millions of signals daily. Shape the future of professional monitoring using cloud, AI, and human-first design.