About the Team

It's no surprise people are passionate about the health and happiness of their pet and our Merchandising (buying) team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves!

About the Location

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

 

About the Job

About the Role 

The Senior Director of Pricing will lead PetSmart’s enterprise-wide pricing strategy across all channels and markets — U.S., Canada, and Puerto Rico. This leader will ensure our pricing architecture reflects our Passion for Pets, our commitment to putting the Customer First, and our drive for Excellence in All We Do. 

Working collaboratively across merchandising, finance, marketing, IT, and operations, this role is responsible for creating pricing strategies that balance customer value, competitiveness, and profitability. The ideal candidate is a strategic, data-driven, and collaborative leader who thrives on building partnerships, leading with integrity, and empowering teams to succeed. 

Key Responsibilities 

Strategic Leadership & Collaboration 

Develop and execute PetSmart’s comprehensive pricing strategy across the entire pricing lifecycle from regular, promotional, and clearance, ensuring alignment with our business goals. Partner closely with merchandising, finance, store operations, , and marketing to ensure pricing reflects customer needs and delivers value, demonstrating our Customer First mindset. Serve as a Servant Leader by fostering a culture of collaboration, belonging, and development and inspire a high functioning team to achieve challenging goals Build and sustain collaborative partnerships across departments and leadership levels, ensuring projects stay on track, insights are shared, and decisions are aligned. Represent the Pricing function in cross-enterprise initiatives impacting pricing, promotions, and profitability, acting as a trusted partner and advocate for Team PetSmart. 

Analytics & Business Insights 

Leverage advanced analytics to understand pricing and promotional performance, identify trends, and develop actionable insights. Synthesize complex data into compelling, fact-based stories that influence senior leaders and drive business decisions. Ensure pricing and promotional decisions support customer value, aligning with our Do What’s Right principle through integrity and data-backed recommendations. 

Technology, Tools & Vendor Management 

Partner with IT and external vendors to build, enhance, and optimize pricing and data management systems. Lead with Excellence in All We Do by identifying opportunities to automate, streamline, and modernize pricing tools and workflows. Collaborate across technical and business teams to ensure new technologies support scalability, accuracy, and improved decision-making. 

Process Excellence & Execution 

Own the end-to-end pricing and markdown execution process, ensuring efficiency, compliance, and clear accountability. Codify pricing guardrails and governance frameworks that uphold PetSmart’s commitment to Responsible Leadership and operational integrity. Partner with stores and digital teams to ensure consistent, timely, and accurate pricing execution. 

Reporting & Performance Management 

Develop and maintain pricing dashboards and key performance indicators (KPIs) that measure financial impact, customer value, and operational efficiency. Clearly communicate insights and recommendations to executive leadership using compelling data storytelling and a collaborative approach. 

Data Strategy & Governance 

Lead the development and governance of pricing and promotions master data architecture. Ensure data accuracy and accessibility, supporting our goal of Excellence in All We Do through robust processes and effective data stewardship. 

Leadership & Team Development 

Attract, develop, and mentor top pricing talent while fostering a culture of belonging, collaboration, and continuous learning that embodies Team PetSmart. Empower associates to take ownership, grow their expertise, and contribute to PetSmart’s mission of bringing joy to pets and pet parents. Champion curiosity, innovation, and a growth mindset throughout the team to achieve sustainable business results. 

 

Experience & Qualifications 

10+ years of progressive experience in pricing, analytics, merchandising, or financial strategy, ideally within retail or consumer goods. Proven success collaborating across functions and leadership levels to align strategy and deliver measurable results. Experience partnering with IT and external vendors to develop and enhance technology solutions and pricing systems. Deep analytical expertise with demonstrated success using data to influence strategy and outcomes. Advanced proficiency in Excel, PowerPoint, and tools like Tableau, Power BI, or Alteryx. Knowledge of SQL, data architecture, and pricing platforms (e.g., JDA, Relex, SAP). Exceptional communication and storytelling skills, able to inspire confidence and clarity across diverse audiences. Bachelor’s degree in Business, Finance, Economics, or related field required; MBA preferred. 

 

Preferred Experience 

Background in merchandise planning, financial planning, or category management. Experience in omnichannel retail pricing and promotional strategy. Leadership in pricing transformation or data modernization initiatives. 

 

Why You’ll Love It Here 

At PetSmart, we believe Passion for Pets and Customer First drive everything we do. You’ll lead a high-impact function that touches every product, store, and digital experience — shaping how millions of pet parents experience value and joy with their pets. 

As part of Team PetSmart, you’ll join a collaborative, purpose-driven culture that values integrity, growth, and excellence in every decision. 

 

About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

 

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

Pet friendly environment, bring your pets to work!On-site Dog Park“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers“Sit & Stay” Café serving fresh breakfast and lunch optionsOn-site coffee bar“Lil’ Paws” learning center and onsite daycare facility (associate paid)Volunteer events with PetSmart CharitiesLearn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/Explore PetSmart Benefits here: https://benefits.petsmart.com/If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.