ADP is hiring a SR. Director, Compliance Design (Fraud Investigations) in our Employee Financial Solutions organization.

 

This role is a pivotal and critical one that would be responsible for operating the business unit fraud strategy in the following key areas: 

Oversight and review of Fraud processes for the ADP Wisely product sets, including the related dispute processes. Interprets laws and government regulations affecting the operation of the organization. Provides leadership to function or team responsible for the creation of policies and procedures to ensure organization compliance with regulations and regulatory reporting requirements. Investigates and resolves compliance/fraud issues and responds to questions from internal sources and regulatory agencies.

As the Sr. Director, you are driving innovation within the organization and coordinate across business, technology, operations, and compliance to align in generating ideas and change, with the intent of mitigating risks.

                                                 

   Ready to #MakeYourMark? Apply now!

 

WHAT YOU’LL DO: Responsibilities

Manage a team of ~20 directs with about ~25 indirects. Ensure ADP’s compliance with regulatory (e.g., regulation E) and third-party requirements. Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations. Escalating operational gaps or compliance concerns management. Participate in compliance related training and communication programs, as needed. Implement compliance training to associates based on job responsibilities. Monitor and evaluate associate performance, including compliance related matters, provide learning or coaching opportunities, and take corrective action, if necessary. Provide ongoing strategic direction, planning and management of the fraud program, including ensuring the tools and processes are scalable to meet product needs.   Establish roles and responsibilities, standard operating procedures, and measurement criteria for internal as well as internal and external partner/client facing support needs. Establish key internal relationships and work with business partners across the enterprise and stakeholders in adopting risk mitigation policies and practices.

TO SUCCEED IN THIS ROLE: Requirements

This role is located in our San Dimas, CA office. We support a hybrid working arrangement (3 days in the office minimum with 2 days at home). Qualified candidates should have a proven track record of managing teams in a virtual and in-office setting. 12+ years' experience in a related management capacity in a high-performance service environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results. In addition, the associate should have a working knowledge of industry-leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Time, Benefits, Recruiting, and Talent Management). At least 10+ years of Management experience in matrix management and oversight of a highly professional or organization. Proven ability to assess performance, mentor, and counsel associates are essential. Strong leadership and people management skills are required. Extensive fraud and risk management experience in fintech/financial services. Other supporting experience can include anti-money laundering, trade sanctions, and security, Understanding of fraud tactics, rules, and industry tools/technology. Requires strong strategic, operations, financial and relationship-building skills. Drive a culture of objectivity rooted in data and facts. Reporting of KPIs and output/results to executive leaders Cross functional collaboration is key. Chargeback management: experience managing programs, disputes, regulatory compliance. Investigations: experience conducting fraud investigations leveraging industry tools. Regulatory Compliance: understanding the relevant regulations and industry standards. Operational excellence: ensuring efficiencies in fraud and dispute operations. Data Analysis: strong analytical skills to identify trends and patterns and measuring impact Must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment. Effective time management and conflict resolution skills are required. Ability to motivate and lead others; highly collaborative planning ability; superior business acumen, communication, and business judgment.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

 Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

Advanced degree. Professional Certifications: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), strongly preferred. Background in payroll, implementation, and/or contact center operations is a plus.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to integrate your work and your life more easily. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Ready to #MakeYourMark? Apply now!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.