Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

The Sr. Digital Mortgage Operations Associate - E-Note Specialist role will offer you the flexibility to make each day your own, while collaborating with people who care, so that you can deliver on the following responsibilities:

You will support our customers through the development and management of digital mortgage platforms.

You will support the team as they engage with customers to understand business needs and priorities in an effort to deliver those outcomes.

Provide production support (email management, backlog management, post shake-out activities for releases, etc.)

Support technology solution provider testing, troubleshooting, and issue resolution.

Partner with team to gather data to gather business requirements, resolve customer issues, and meet service level agreements (SLAs).

Lead/Assist the team with exception requests, including escalation and communication of production incidents.

Lead/Collaborate with the team on data analysis and assist with monitoring process performance and risk assessments.

Support processing automation through business requirements gathering and End-User testing of automated tools.

Assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.

Minimum Required Experiences

5 years of relevant experience

Ability to manage strict deadlines as well as prioritize and perform tasks in a fast-paced production environment.

High attention to detail and commitment to accuracy

Ability to quickly learn and provide assistance to internal/external partners related to complex acquisition matters.

Ability to diagnose and solve problems efficiently and effectively

Work independently and collaboratively

Perform data analysis to identify trends or relationships to inform conclusions about the data

Excellent communication, interpersonal, and persuasion skills.

Desired Experience

Bachelor’s degree or equivalent

Understanding of the mortgage ecosystem, including lenders, servicers, and secondary market operations

Prior experience with eMortgage technology and processes

Functional Skills:

Technologically-Savvy; proficient in the use of the Microsoft Office 365 suite of applications

Able to deliver on multiple assignments, meet tight deadlines, and be effective and decisive under pressure

Able to effectively handle change in job requirements, assignments, groups, schedules, or work environments, as needed

Must be able to create linkages between data, data quality/data validation to business processes and controls

Able to identify, analyze, interpret, and deliver sound analysis, solutions, and business intelligence

Able to identify opportunities for automation to support the team’s business processes and reporting

Operations - Operations Management - Senior Associate

Salary: $83,000.00 to $108,000.00 a year

#LI-Hybrid

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

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