HELP DESK TECHNICIAN IV

Responsibilities

Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.Troubleshoot and resolve hardware, software, and networking issues on Apple devices.Assist with setup, configuration, and management of Apple and iOS devices.Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.Perform regular maintenance, security updates, and system optimizations on Apple devices.Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).Maintain accurate inventory of Apple hardware, peripherals, and software licenses.Collaborate with IT team members to implement IT projects and support new initiatives.Document troubleshooting processes, system configurations, and resolutions.

Qualifications

Proven experience as a Desktop Support Technician or in a similar IT support role.Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.Knowledge of mobile device management (MDM) tools (JAMF, AirWatch, Intune).Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.Excellent problem-solving, multitasking, and organizational abilities.Strong communication skills and a customer-first mindset.

Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.

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