Amazon Web Services (AWS) Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers across the globe. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs.

AWS is seeking a Sr Customer Solutions Manager (CSM) to guide and accelerate customers on their transformation journey and realize sustained business value. The successful candidate will work with the customer to design and execute strategic migrations to the AWS cloud, accelerate innovation and adoption of the latest Generative AI (GenAI) technologies, and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Through your efforts, your customers will capture the full potential of AWS’ industry-leading solutions. CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes.
You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, allocate resources to technical and change management resources, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

At AWS we value critical thinking, self-motivation, and we thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, a broad technical background, and are a driven problem-solver. You use data to make decisions, express yourself thoughtfully with exemplary verbal and written communication skills, and are passionate about delivering Earth’s most customer-centric experiences and contributing to team goals.


Key job responsibilities
- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
- Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Collaborate with customers in identifying use cases for priority adoption of AWS as well as best practice implementations
- Develop strategic relationships with key accounts
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate the customer’s cloud journey Develop strategic relationships with key accounts
- Be a thought leader across Amazon organizations, share success mechanisms, mentor junior CSMs, and impact industry trends


About the team
Diverse Experiences

AWS values diverse experiences and perspectives. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Amazon’s culture is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

The CSM’s primary goals are to 1) drive operational excellence for the end-to-end customer engagement through program management excellence; 2) help customers develop the people, change management, organizational readiness, and technology competences required to modernize in the cloud; and 3) increase cloud value to the customer by identifying new opportunities and working with the sales team to win new business. To that end, CSMs will have expertise in program management, customer value mapping, change and organizational management, and migration/modernization execution that are unique in the account team.