Description We’re on the hunt for a driven self-starter who thrives in a fast-paced environment and isn’t afraid to take initiative. This role isn’t your typical call center position – it’s so much more! If you love helping others and delivering top-tier service but aren’t a fan of the stereotypical "call center vibe," you’re in the right place. Here, you won’t just be another Senior Customer Service Representative – you’ll be a key player on the team. In this role, you’ll enjoy the feel of an office environment while making a tangible impact on operations. As the manager’s right hand, you’ll play a critical role in keeping the team focused, ensuring metrics stay on target, and ensuring the day-to-day operations flow seamlessly. You won’t be micromanaged. We want someone who can think on their feet — someone who asks the right questions, follows up on loose ends, and keeps things moving forward. What You’ll Be Doing + Support the CSR and Dispatcher: Jump in to back up overflow calls and assist with daily tasks. + Monitor Performance: Review calls (AI and live), track metrics, and coach team members to improve. + Drive Accountability: Follow up on missed payments, incomplete tasks, and ensure nothing slips through the cracks. + Motivate the Team: Help keep morale high and energy up with creative ideas and encouragement. + Handle Stats & Reporting: Compile performance data and share insights with the manager. + Be the Go-To: Step in when things get busy, solve problems independently, and keep operations flowing. Requirements What We’re Looking For + Prior high volume call center experience required. + Someone with a strong sense of urgency and ownership. + A natural leader who can work independently and doesn’t need hand-holding. + Experience in a call center or customer service environment. + Comfortable with AI tools and open to learning new tech. + Excellent communication and follow-through. + Detail-oriented and organized — you catch what others miss. Bonus Points If You Have + Experience coaching or mentoring team members. + Familiarity with call center metrics and reporting. + A knack for motivating younger or less experienced staff. Why Join Us? You’ll be stepping into a team that’s already solid — we just need someone who can help us level up. If you’re ready to take ownership, make an impact, and be a key player in our success, we’d love to hear from you. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .