Description Robert Half is hiring for a highly skilled Sr. Customer Service Representative to join a team in Lexington-Fayette, Kentucky. This Contract-to-continuing position involves managing complex hotel reservations and providing exceptional service to meet client needs. The ideal candidate will have strong negotiation skills and a deep understanding of the hospitality industry. Apply today to be considered! Responsibilities: • Manage long-term hotel reservation requests, ensuring client satisfaction and adherence to policies. • Evaluate client needs and recommend hotel options that align with their guidelines and requirements. • Negotiate rates and terms for extended stays, particularly for requests exceeding 45 nights. • Address complex scenarios, such as limited availability or tight turnaround times, while achieving client savings goals. • Identify trends and opportunities to optimize client budgets and enhance market consolidation. • Build and maintain relationships with hotel partners to secure competitive rates and discounts. • Ensure all reservations comply with client preferences, including per diem limits, amenities, and mileage parameters. • Resolve any issues related to client or hotel communications, including changes, extensions, or early departures. • Collaborate with internal account management teams to support client-specific consolidation initiatives. • Attend all required training sessions, meetings, and other events as directed by supervisors. Requirements • Proven experience in contract negotiation, including pricing and terms. • Strong background in client relations with the ability to provide tailored solutions. • Familiarity with the hospitality industry and knowledge of regional hotel markets. • Excellent decision-making skills to handle complex reservation scenarios. • Ability to meet strict deadlines and deliver high-quality service under pressure. • Exceptional communication skills for effective client and partner interactions. • Proficiency in identifying cost-saving opportunities and market trends. • Commitment to attending and actively participating in training and development sessions. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .