As a Customer Delivery Engineer (CDE) within Kuiper, you will play a critical role in ensuring customers complete successfully the integration, deployment, rollout, and support of our technology. Your hands-on expertise in technical service delivery, networks and cloud implementation, and customer-facing influence will be pivotal in ensuring a seamless and positive experience for our clients. A CDE is actively involved in converting high level concepts into executable detailed designs, implementing technical solutions that enable customers operating in the Kuiper network. You will be working together with Customer Delivery Managers (CDMs) and Technical Program Managers (TPMs), collaborating with Product Managers and Business Development and Solutions Architects to serve our external customers and grow through learning and innovation. If you are exceptionally motivated and passionate about enabling customers on Kuiper, then we welcome you to join us, working in a customer-obsessed environment that welcomes innovation and development of automation tools, processes, working with talented people in the industry to make the Kuiper goal a reality.

Key job responsibilities
As a leader of the GES CDE team, you will:
• Manage technical resources, coordinate the associated Engineering activities, define the baseline operational guidelines, work with other teams to develop the tooling and mechanisms to scale, and determine priorities for the group.
• Participate in design and technical review meetings with customers and internal stakeholders, providing technical guidance and recommendations to clients on technology solutions and best practices.
• Perform detailed solution design, project planning and solution/systems development, lead project implementation, and provide technical escalation support.
• Develop technical plans to guide capability development through requirement definition, analysis, allocation, management and create and maintain Detailed-Level Design (DLD) documentation. Develop and maintain block diagrams, sequence diagrams, use cases, interface definitions, and other analysis and design artifacts to be used for design, implementation and scaling.
• Support on-site customer meeting to extract custom requirements used to design custom network solutions. Collaborate with cross-functional teams to ensure timely and successful project delivery.
• Perform on-site and remote customer support activities to include systems integrations, technical assistance, workshops, and future systems planning meetings.
• Design and develop code and API scripts starting with broadly defined problems and user stories. Support customers with planning, troubleshooting and deploying their software modules to meet their back-office integration requirements.
• Conduct training sessions and workshops for clients to ensure proper utilization of technology products.
• Provide technical support to internal and external customers including problem troubleshooting and resolution of newly fielded solutions.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


A day in the life
A CDE will work alongside TPMs/TAMs and internal and customer technical staff with varying disciplines to create custom communications solutions and products to meet corporate customer requirements, often integrating Kuiper communications capability with associated networking, AWS/Cloud and specialized equipment. The CDE will provide technical hands-on expertise support at all levels of total system product experience to include: concept, design, test, installation, operation, maintenance and operation. The CDE will ensure the logical and systematic conversion of customer requirements into total systems solutions that meet technical, schedule, and cost constraints. Perform functional and trade-off analysis, requirements and resource allocation, technical definition to translate customer requirements into hardware and software specifications. A CDE will identify areas to invent, refine, improve, and develop automation and tools to reduce manual operations and fulfil the requirements of the business and their customers.

About the team
As member of Global Enterprise Services (GES), you will be joining a customer-facing team that serves as the technical execution engine behind all B2B customers enrolled, providing the hands-on expertise required to translate customer commitments into fully integrated, production-ready solutions. The GES team implement services globally for all of the customers. As a member of the GES team, you will work with other internal and external-facing roles: Technical Program Managers (TPMs), Customer Care Team, Customer Success Managers (CSMs), Technical Account Managers (TAMs), Network Engineering, Product Management, Business Development (BD), and Solutions Architects (SAs).