McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

 

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

PRIMARY FUNCTION:

The Senior Credit & Collections Specialist plays a critical role in managing and resolving complex and delinquent customer accounts received as a second level escalation. This role is responsible for analyzing delinquent account balances and following up with customers for past due amounts, including disputes and deductions. The Specialist also serves as a key liaison between customers, internal departments, and leadership to ensure timely resolution of payment issues and to implement strategies that maintain account health.

ROLES AND RESPONSIBILIITIES:

Act as second level of escalation within the collections processAnalyze customer delinquent account balancesManage portfolio and implement collections strategy to reduce delinquency and resolve disputesContact customers primarily via GetPaid, as well as other relevant systemsFollow-up with various departments to get supporting documents/infoHandle and process inquiries from McKesson virtual teamReconcile open and closed transactions as necessaryProcess or submit adjustments / write-offs based on DOAProvide billing data (i.e. invoice copies, statements) upon request from customer to facilitate payments

MINIMUM QUALIFICATIONS:

Typically requires 5+ years of related experience in accounts receivable or B2B collections

PREFERRED SKILLS AND COMPETENCIES

Solid knowledge of A/R (collections and reconciliation)Use of good judgment within defined policies and practicesDay to day communication with business partner/relevant counter partsAbility to interact with customers via phone, email, etc.Intermediate skills in Excel & OutlookUnderstanding of full OTC cycleExcellent verbal and written communication skillsKnowledge of GetPaid and/or SAP SystemsAccounting and reconciliation skillsCustomer and service oriented in resolving process related requirementsUnderstanding of DSO/DDSO and delinquency targets

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

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