**Essential Duties and Responsibilities** + Applies advanced skills and procedures appropriate for the position within assigned functional area. + Performs duties and tasks that reflect substantial variety and complexity. Assists others in the resolution of complex problems and issues. + Schedules, reports, and tracks information for department. + Collects data for preparation of various reports, budgets, and variance analyses. + Compiles data for reports and collates into a single report. + Assists in preparing, reviewing, or auditing reports. + Assists with more complex research and investigation. May prepare analyses of information. + May assist in orienting and training employees. + May assign and check the work of lower-level employees and/or be designated as “lead” worker. + Performs other duties and responsibilities as assigned. **Knowledge, Skills, and Abilities** **Knowledge of:** + Basic office practices, procedures and methods. + Basic mathematical calculations. + Key internal and/or external contacts to request assistance from or utilize expertise. **Skill in:** + Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines. + Operating standard office equipment and using required software applications (including SharePoint and Microsoft Word) to produce correspondence, electronic communication and maintain spreadsheets and databases. **Ability to:** + Build solid, effective working relationships with others. + Coach others in the development of their skills. + Execute instructions and request clarification when necessary. + Provide courteous, timely service when addressing customer questions and concerns. + Speak clearly and concisely. + Convey information clearly and effectively through both formal and informal documents. + Constructively work under stress and pressure when faced with high workloads and deadlines. + Plan, organize, and coordinate work assignments. + Promote team cohesiveness, cooperation, and effectiveness. + Work independently with minimal supervision. **Educational/Previous Experience Requirements** + High school diploma or equivalent with a minimum of six (6) years’ experience in customer service or an office environment. ~or~ + Any equivalent combination of experience, education, and/or training approved by Human Resources. **Licenses/Certifications** + None Required. + Additional licenses/certifications demonstrating the candidate’s knowledge/expertise in industry regulation and concepts preferred.