Job Summary

As a Sr. Coordinator, Credit(Collections), you will provide customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and compliance issues. Specifically, you will monitor and maintain assigned accounts, including customer calls, account adjustments, small balance write off, customer reconciliations and problem resolution.

Job Description

Experience Required: 3 to 5 years in a Customer Care, AR, Collections roleEducation Desired: Bachelors Degree in AccountingExcellent Communications skills, verbal and writtenHighly organizedAbility to handle multiple tasks and remain calm in stressful situationsExperience Preferred, MS Office Suite and VOC software

Job Responsibilities

Perform collection calls and/or correspondence in a fast-paced, goal-oriented collections department.Perform daily and weekly reviews of the Back Office Check Conversion Program. Review and analyze high-risk issues by conducting audits and reviews — determining the corrective action needed. Review the FIS reporting system to review images, send image-only checks for deposit and perform other return check processing functions.Perform monthly reviews and audits of collections system to ensure compliance procedures are being followed in all cases. Specifically, report findings to managers and business leaders.Provide correspondence, including reports, with store regional business leaders, store leaders, store TMs, LP, customer service and front operations.Perform special projects as needed

About Us

At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.