Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Hiring Immediately - Full Time

Sr. Coordinator, Customer Service - Marion, NC

Dayshift

What we offer: 

Medical, Dental and Vision benefits available immediately401K with company match80 hours of Paid Time Off and 11 Paid Holidays Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and moreAnnual Reimbursement for Safety ShoesComprehensive training with numerous learning and development opportunitiesA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

The Opportunity:

The Customer Service position has primary responsibility for establishing strong relationship with appropriate Customer contacts to assist in business maintenance and development; Work collaboratively with Production Planning, Quality and Operations to meet customer, plant and division objectives.  Receives and responds to customer inquiries.  Requests can range from pricing and placing new orders, new artwork, order complaints or A/R assistanceCommunicates with customers in a timely and professional manner (delivery issues, production shortages)Acts as a liaison between Customer and Scheduling/Manufacturing to ensure that all customer requirements are met in a timely mannerPrepares quotations for customer and follows up to generate further customer interest.  Sales Support – provides administrative support to sales teamCoordinates new business reviews with Project Management and PlanningMonitors and resolves financial issues pertaining to open items, accounts receivables, pricing and billing discrepanciesMaintains appropriate corresponding files for documentationProvides other assistance to the Customer Service Manager as requestedWorks to promote teamwork at all levels of the companyWilling to work flexible hours, if necessaryPerform all duties according to established safety policy, including wearing all required PPEs to perform dutiesMust be able to back up each employee in departmentPerforms other job duties, as assigned. 

What you need to succeed:

Must have an Associate’s Degree from an Accredited Two-Year College or Technical School; Bachelor’s Degree preferred Minimum of 1-3 years of experience in related fieldCompetent in various software applications and certifications, such as Microsoft Office (Word and Excel)Must be able to function effectively in a fast-paced environment.Excellent organizational skills to include follow-up and accountability.  Attention to detail is critical to maintain accuracy and fulfill customer expectations.Professional customer satisfaction skills needed to maintain positive external and internal relationships.Excellent oral and written communication skills to include effective listening.  Must be able to understand and/or explain technical procedures.Ability to easily adapt to fluctuations in business cycles and workload.Some travel may be required.Ability to work independently and within a team environment.Sound judgment in decision-making, remaining calm under pressureExhibits maturity during a crisis maintaining composure and completing tasksWilling to work toward a win/win solution; promotes harmony and unity among peers

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.