Job Requisition ID #

25WD90977

Position Overview 

 

As a Sr. Content Developer at Autodesk, you will play a crucial role in the Content Strategy & Experience team within Customer Technical Success (CTS). You will ensure high-quality content is delivered to customers, empowering them to work through their inquires including account management, downloads, purchases, refunds, and billing—so they can successfully adopt and use Autodesk's platforms with ease. 

 

In this role, you will join a newly formed team of content creators who design integrated omni-channel audience-centric content plans to enable Autodesk to provide self-service solutions to customers by providing quality content to Autodesk support page and to inform AI-driven help.  

Responsibilities 

Collaborate with stakeholders, find and use customers' insights to create audience-focused content plans that improve customers' digital support experience. This implies a proactive mindset with designing and implementing programs to manage the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time, and delivery systems. Additionally, plan and execute content updates for the account management page to ensure seamless transitions and consistent user experiences, empowering customers to self-serve by managing their account-related activities and interactions with the platform efficiently

Proactively use data driven insights and expertise to enhance content that increases consumption and findability of content. Ensure content is published, accurate, easy to consume, and optimized for delivery across channels, especially through search engines (SEO) and Large Language Models (LLM)

Monitor and report on the effectiveness of content development and consistently provide new and relevant content ideas and actionable recommendations and insights for content scope. Guide and train CTS staff on best practices for content creation focusing on efficiency and quality

Maintain a working knowledge of all topics related to account management , downloads, purchases, refunds, and billing to ensure the validity of information and effectiveness of content for customer self-service

Stay updated on content trends, emerging technologies, and best practices in content strategy. Integrate relevant insights into the team to promote a culture of innovation and knowledge sharing

Minimum Qualifications 

5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, handling the entire content lifecycle, including writing, and editing customer-facing support content

Exceptional communication, project management, and stakeholder engagement skills, turning strategic plans into clear tasks, prioritizing activities based on urgency and impact, simplifying complex projects, and driving progress and improvement 

Strong analytical and problem-solving skills 

Self-driven, proven ability to work independently and collaborate well across various levels and locations

Good understanding of customer support operations, knowledge management, and self-service strategies

Familiarity with content management systems (CMS), authoring tools, SEO, and Large Language Models 

Working knowledge of content governance principles and best practices 

Willingness to attend global meetings across varying time zones, ensuring effective collaboration and communication across diverse geographical regions and organizational levels 

Experience in training and enabling staff on best practices for content creation is a plus 

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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