We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** You’ll be joining **CIBC’s RMG Production Application Support Team** within **Capital Markets, Global Derivatives Technology** group. You will be responsible for providing analysis and second level support on business facing technology issues, technical issues, application & system outages. You will also be responsible for **maintaining production applications and day-to-day operational activities which includes 24 x 7 support** and coordination of recovery efforts, managing escalations and contributing continuous improvement efforts through the creation/maintenance/updating of established team procedures and documentation. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How You’ll Succeed** + **Production Support -** Investigate operational issues, prioritize based on severity, risk and/or strategic business needs and ensure their timely resolution. Manage issue logs, document knowledge articles & requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction. + **Partnership –** Working and communication in concert with our business partners, technology partners, senior management team, internal and external clients. Ensuring our partners are well-informed of the issues at hand team mandate, our team’s mandate, relevant policies and legislation changes. + **Projects Delivery -** Assess impacts of planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, Development, QA, Project teams and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures, and standards. Investigate, analyze, and provide recommendations on issues and system outages. **Who You Are** + **You can demonstrate experience of at least 3-5 years in 24/7/365 production support of** internal applications, production support preferably within **Capital Markets technology and support** . Experience with SQL, cloud technology ( AWS or Azure). Working knowledge of brokerage products/services, structure, and operations sufficient to apply and adopt standard practice and processes for generally related operational activities **. It is an asset if** you have exposure to **XVA Management and Collateral management systems** and business knowledge considered an asset for this role. + **You're digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends **.** + **You’re driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision. + **You understand that success is in the details.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do. + **Values matter to you.** You bring your real self to work, and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 19th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Accountability, Accountability, Analytical Thinking, Application Operations, Application Production Support, AWS Administration, AWS Command Line Interface (CLI), Business, Business Analysis, Capital Markets, Collaboration, Collateral Management, Command Line Interface (CLI), Credit Value Adjustments, Derivatives, Impact Analysis, Implementation Planning, IT Operations Support, Microsoft Azure, Microsoft Azure Databricks, Microsoft PowerShell, Plotly, Python (Programming Language), Risk Management, Scripting {+ 4 more} At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.