Location:

66 South Pearl Street - Albany, New York 12207-1501

ABOUT THE JOB (JOB BRIEF)
 
As an integral member to the Enterprise Payments Public Sector team, collaborates to acquire, expand and retain business clients who have payments needs, specifically with our Native American client space.  Maintains the “first point of contact” role for any customer service needs, inquiries or problems and ensures that clients receive a full and effective after-sales experience. 
 
ESSENTIAL JOB FUNCTIONS
 

Collaborates with partners to expand and retain business clients who have payments needs.Own maintenance of payments services to fully meet the needs of existing clients including project completion and tracking (e.g. product/service updates and upgrades; new service level introduction/enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized.Prepare, deliver, and review agreements.Adhere to all Risk policies and procedures including EP Risk Testing initiatives.  Initiate and conduct necessary research that may need to be done in conjunction with on-going client needs.Generate cross-sell leads to sales teams and participate in regular Client Management sales initiatives

In some cases and on some teams the following job functions may also apply:

Partner with the Implementation Specialist Team on more complex client implementations For more complex client implementations, will work with Client Implementation Specialist to manage the request for new product set-up, ensuring timely processing of Client Service Orders (CSO’s), verifying products are properly set-up in accordance with published service level agreements, providing technical support and training to clients concerning product usage and functionality and ensuring client satisfaction.  Working with the Customer Account Maintenance (CAM) Group, open new DDA accounts field incoming client calls to effectively resolve questions, problems or concerns regarding account opening and/or maintenance requests within established service level agreements.
 

Education

Bachelor’s Degree or equivalent work experience required

Work Experience

3+ years of cash management experience requiredDemonstrated success in a customer service environment in client support

Certifications & Licenses

Preferred: Certified Cash Manager (CCM) or Certified Treasury Professional (CTP)

Skills

Cash management knowledge: Expertise in treasury/ cash management products and services.Project management: Manages service updates, compliance projects, and new service rollouts.Customer service: Demonstrated success in managing client needs and inquiries.Client communication: Strong verbal and written communication for client engagement.Sales support: Identifies cross-sell opportunities and contributes to bank initiatives.Problem-solving: Analyzes information to resolve complex client issues.Decision-making: Makes timely, risk-aware decisions and takes ownership of outcomes.Collaboration: Works effectively with internal partners to support business growth.Contract management: Prepares, delivers, and reviews client agreements.Time management: Sets priorities and manages workload effectively.Attention to detail: Ensures accuracy and follow-through in client support.Presentation skills: Comfortable presenting to clients and internal stakeholdersRisk compliance: Adheres to risk policies and supports testing initiatives.Analytical thinking: Ability to interpret data and develop client-focused solutions.Technical Proficiency: Skilled in Microsoft Office in Word, Excel, and PowerPoint for business tasks.

Physical Demands

General office/mobile office environmentProlonged sittingAbility to communicate on the phone or face-to-face with teammates and clientsFrequent use of PC/laptopOccasional lifting, pushing, or pulling of backpacks or computer bags up to 10 lbs

Location

2 days in-office required

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $70,000 to $85,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/12/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.