Amazonians are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a Sr. Campaign Project Manager in Global Shared Services (GSS) Operations, you champion operational excellence in our campaign delivery delighting our customers. Your mission will be to plan, track and deliver on key campaign milestones to deliver the end-to-end process for Prime Video Marketing Campaigns. Collaborating with a wide range of stakeholders across the business, you’ll be proactive and dynamic in ensuring that deliverables are met. Utilizing your experience, you’ll identify improvement opportunities with a mind to create long-term mechanisms to streamline existing processes, or create new ones. This is your opportunity to have a big impact on shaping the growth and expansion of GSS Operations.

The ideal candidate thrives in a fast-paced environment, with a proven track record of managing multiple priorities in parallel. You influence your stakeholders and peers, building sustainable and scalable relationships. You are a skilled producer/project manager with experience in the marketing or the creative industry. You insist on the highest standards, ensuring efficient campaign execution through process optimization. The candidate will also demonstrate high bias for action, as customer or partner needs evolve you will challenge the parameters of the processes to ensure they are fit for delivery.

In this role you will be accountable for delivering the end-to-end process from design production through to campaign operations. As the main POC for group stakeholder campaigns, you will serve as the technical campaign production expert, guiding your peers in delivering successful campaigns at scale. You will influence and work with multiple teams to ensure on time campaign execution. You will manage high-complexity campaigns and will handle escalations, removing and mitigating obstacles and production roadblocks. You will track and monitor each milestone and provide status reports. You will build and maintain relationship with internal and external partners. You will deliver efficient campaigns through process optimization.



Key job responsibilities
Campaign Management:
• Manage and oversee campaigns of mid to high-complexity
• Monitor and ensure timely completion of all campaigns within their stakeholder group.
• Facilitate the end-to-end process from campaign intake to trafficking/launch readiness.

Asset Management:
• Oversee the end-to-end workflow of key art and campaign assets from initial intake through design production delivery.
• Add and check asset packages for each request/project.
• Facilitate design asset delivery for trafficking.

Project Coordination:
• Manage multiple work-streams and competing priorities to ensure on-time campaign launches.
• Establish and maintain strong relationships with external and internal teams and stakeholders, setting delivery expectations.
• Track, monitor and report to stakeholders of campaign statuses using various communication channels.
• Handle prioritization of work effectively.

Subject Matter Expertise:
• Provide direct support and technical guidance to Campaign Project Managers, including campaign escalations.
• Serve as the primary operational lead and point of contact for the assigned stakeholder group for campaign specific questions and issues.
• Manage data input, campaign assignments, and workload distribution based on peer skills and team capacity.
• Collaborate with Partner Experience Managers (PXM) to address high-level escalations and stakeholder concerns.
• Raise challenges to PXMs for strategic resolution within their dedicated stakeholder group.
• Collect and brief monthly upcoming campaign information to internal GSS teams.
• Support data collection and root cause analysis for Weekly Business Review (WBR) and Monthly Business Review (MBR) meetings.
• Collaborate to maintain up-to-date documentation.
• Facilitate trainings and ensure training materials are updated.

Process Improvement:
• Work closely with peers, leadership, and other teams to identify process improvement opportunities
• Continually optimize workflows for the benefit of the Prime Video end customer.