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Description

Individuals serve as business experts within customer operations for business specific systems, processes and data, to plan and manage improvement initiatives.  This could include statistical analysis, business case preparation, time study analysis, cost benefit analysis and return on investment analysis.  high Individuals have a level of business expertise and provide subject matter expertise for customer operations as well as other functional areas.  They work on business-critical systems and/or processes.    They design, revise and implement solutions to meet customer & business needs. They exhibit autonomy in applying tools, methodologies and governance structures that align with business objectives for multiple departmental groups.  

Responsibilities

Provides / Serves as a central contact for technical expertise and business process guidance in the identification, analysis and resolution of problems and the advancement of opportunities.

Implements and integrates complex business changes across multiple, cross-functional depts.

Resolves complex system & business process problems.  Analyzes and develops plan of action to correct or eliminate future issues.

Designs, revises and implements solutions to meet customer and business needs.   Works to integrate solutions into existing business processes. Helps to manage change and communications across multiple departments.

Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records.

Coordinates and manages subject matter experts from a variety of disciplines and support organizations to provide business and system requirements and validation for business & IT projects

Responsible for establishing policy and procedures for specific system security in compliance with corporate IT standards.

Define and develop key metrics to measure system/business performance.   Lead data analysis and/or root cause investigation that are across multiple work groups or multiple systems.

Provide future direction to external vendors for development of products to resolve business issues.

Coordinate the development of the long-range and 5-year business plans, and budget for the department and assigned locations to ensure compliance with Company strategic plans.

Coaches and mentors business and technical consultants as needed.

Develops and maintains standards and best practices across multiple business units

Basic Requirements

Bachelor's degree in Business, Business Administration, Technical Business Administration, Information Technology, Communications, Mathematics, Statistics, or other related degree AND

Three (3) plus years work related experience OR

HS/GED and 7 plus years work related experience in lieu of a degree and three plus years' experience.

Desired Qualifications

Experience in the utility industry.

Behavioral Competencies:
- Innovating Change
- Collaborating and working with others
- Problem Solving / Decision Making
- Delivering Results

Good Working knowledge of T&D work processes

Budget or financial analysis experience

Skilled in project management theories and principles.

Skilled in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations

Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.

Excellent written and oral communication skills.

Excellent problem solving and analysis skills

Negotiation and conflict management skills

Demonstrated leadership within Duke Energy.

Proficient with Power Automate, PowerBi, and SharePoint

Mobility Classification - Hybrid

#LI-PG1

#LI-Hybrid

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Wednesday, August 13, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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