We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** The Strategy team for Client Account Management (CAM) is accountable for developing, maintaining, and executing the CAM Strategy Roadmap. As a Senior Business Consultant, Collections, you will play a pivotal role in shaping and delivering CAM’s overall strategy across the collections lifecycle—including pre- and post-charge off, recovery (agency collections), and both secured and unsecured products. You will lead transformational change initiatives, leveraging change management methodologies to achieve CAM’s vision and drive sustainable operational improvements. Collaboration with cross-functional teams is essential to ensure infrastructure, privacy, and technical requirements are met. You may also lead projects related to the development and implementation of new or revised policies, procedures, and standards. This senior position requires a hands-on approach to problem solving, planning, and managing change initiatives that enhance client experience and operational excellence. You will provide technical guidance and professional advice to junior specialists and be a thought leader within the CAM P&CM team. _At CIBC we enable the work environment most optimal for you to thrive in your role._ _You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ **How you'll succeed** + **Strategy Development -** Apply collections expertise (minimum 1-2 years) across pre- and post-charge off, recovery, and secured/unsecured products to drive results. Identify and leverage opportunities in AI/machine learning and process engineering to enhance collections strategies and operational efficiency. + **Strategic Research -** Develop and evaluate business cases, including cost/benefit analysis and ROI, to support decision-making and initiative prioritization. + **Relationship Management -** You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best solution for our clients, employees and stakeholders + **Strong Communication -** Create easy-to-understand presentation narratives from complex source materials. Lead end-to-end strategic planning for CAM Collections, collaborating with senior leaders to refresh strategy and align communications, + **Business Management -** Champion and manage transformational change initiatives using proven change management methodologies, and apply strong ability to communicate effectively with senior executives, and team members across CIBC + **Team Player & Leadership -** Provide thought leadership and guidance to your peers, stakeholders and working team members. Monitor and report on key performance indicators, driving continuous improvement and operational excellence. **Who you are** + **Experienced in collections,** with a minimum of 1-2 years covering pre/post charge off and recovery for secured and unsecured products. + **You give meaning to data.** You enjoy investigating complex problems and making sense of information with strategic and analytical, with a track record of developing strategy, building business cases, and implementing transformational change. + You're confident in your ability to communicate and help others see what is in the data in an impactful way. Tech-savvy, with demonstrated interest or experience in AI, machine learning, and process optimization. Contact center data understanding is an asset + **You look beyond the moment.** You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. Strong relationship builder and communicator, able to influence senior leaders and cross-functional teams. Bold, accountable, and growth-oriented, thriving on problem solving, learning, and delivering impactful results through attention to detail and critical thinking. + **You understand that success is in the details.** You notice things that others don't. Your critical thinking skills help to inform your decision making. Skilled in operational and performance management, with a focus on process engineering and continuous improvement. + **You act like an owner.** You thrive when you're empowered to take the lead, go above and beyond, and deliver results + **Values matter to you** . You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-CC East 12th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Business Cases, Business Effectiveness, Business Implementation, Business KPIs, Collections Management, Communication, Data Reporting, Decision Making, Metrics Analysis, Process Improvements, Reporting and Analysis, Statistical Analysis At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.