**Job summary** The Sr. Business Analyst will play a pivotal role in analyzing and optimizing business processes through the application of technical skills in SRE Grafana ELK Dynatrace AppMon and Splunk. This hybrid role requires a seasoned professional with 8 to 12 years of experience to drive impactful solutions in a day shift setting without the need for travel. **Responsibilities** + Analyze business processes and identify areas for improvement using advanced technical skills. + Collaborate with cross-functional teams to gather and document business requirements. + Develop and implement monitoring solutions using Grafana and ELK to ensure system reliability. + Utilize Dynatrace AppMon and Splunk to troubleshoot and resolve performance issues. + Provide insights and recommendations based on data analysis to enhance business operations. + Lead the design and execution of test plans to validate system changes. + Ensure seamless integration of new solutions with existing systems and processes. + Oversee the deployment of updates and enhancements in a hybrid work environment. + Maintain comprehensive documentation of processes configurations and changes. + Conduct training sessions to educate stakeholders on new tools and processes. + Monitor system performance and proactively address potential issues. + Collaborate with IT teams to ensure alignment with business objectives. + Drive continuous improvement initiatives to optimize system performance and user experience. **Qualifications** + Possess a strong background in SRE Grafana ELK Dynatrace AppMon and Splunk. + Demonstrate excellent analytical and problem-solving skills. + Exhibit proficiency in documenting business processes and technical specifications. + Have experience in leading cross-functional teams and projects. + Show capability in developing and executing test plans. + Display strong communication skills to interact with stakeholders. + Be adept at working in a hybrid work model and managing day shift responsibilities. **Certifications Required** Certified Business Analysis Professional (CBAP) Dynatrace Associate Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.